DL
ITSM Operations – CFS Lead
Diverse Lynx India
🇮🇳 India
On-site
Staff / Principal
4 weeks ago
- ServiceNow
- ITIL
4 weeks ago
Not enough detail in this posting to match
ITSM Operations – CFS Lead
Location: Hyderabad – GachibowliExperience: 14+ Years
Work Mode: Work from Office | Alternate Saturdays (1st, 3rd & 5th)
Role Overview
We are looking for an experiencedITSM Operations / CFS Lead to own end-to-endCross-Functional Services (CFS) service management for a key banking client.Key Responsibilities
- Own end-to-end CFS service management and drive service delivery accountability.
- DriveServiceNow backlog recovery, SLA automation and process improvement.
- Act as the primary interface withsenior client IT stakeholders, managing escalations and governance.
- Lead weekly/monthly service reviews, governance meetings, action tracking and reporting.
- Coordinate across multiple service tracks and drive cross-functional priorities.
- EnsureRCA, compliance, audit evidence and regulatory requirements are effectively managed.
- Manage service risks, continuity, team capability and continual service improvement.
Mandatory Skills
- StrongITSM / ITIL / Service Management experience.
- StrongSLA/KPI management and ServiceNow experience.
- Experience inManaged Services, Service Governance and Senior Stakeholder Management.
- BFSI/Banking experience preferred.
- Strong knowledge ofIncident, Problem, Change, RCA and Service Governance.
ITSM Operations – CFS Lead · Diverse Lynx India