ITOM

Diverse Lynx India

Location not stated

Hybrid

2 weeks ago

AJAX
ITIL
Agile
ACLS

2 weeks ago

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Successfully delivered platform upgrades, greenfield implementations, and optimizations, ensuring performance, scalability, and long-term maintainability.
Extensive scripting knowledge with Business Rules, Script Includes, Client Scripts, UI Policies, Glide Ajax, and Flow Designer, enabling complex automation and dynamic behavior.
Deep understanding of ITIL v4 and its application in IT processes, with expertise in configuring SLA policies, escalation rules, and service workflows.
Proven ability to collaborate with stakeholders, translate business requirements into technical solutions, and deliver results in Agile and cross-functional environments.
Experienced in administering users, roles, ACLs, forms, tables, and maintaining strong data governance through Import Sets, Transform Maps, and Update Sets.
Delivered impactful dashboards and reports to track KPIs, SLA compliance, and service trends to support strategic decision-making.
Actively involved in knowledge transfer, user enablement, documentation, and post-deployment support to ensure adoption and long-term success.
Deep Knowledge in ITSM and have extensive troubleshooting knowledge
Ability to troubleshoot and Debug code.
ITOM,ITSM

ITOM · Diverse Lynx India

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