DL
ITIL,Incident Management
Diverse Lynx India
🇮🇳 India
On-site
1 month ago
- ITIL
1 month ago
Not enough detail in this posting to match
**mandatory
| SN | Required Information | Details |
| 1 | Role** | Incident manager |
| 2 | Required Technical Skill Set** | ITIL certification, good understanding of ITIL process |
| 1 | No of Requirements** | |
| 4 | Desired Experience Range** | 4 to 7 year |
| 5 | Location of Requirement | Mumbai (Malad) |
| Desired Competencies (Technical/Behavioral Competency) | |
| Must-Have** (Ideally should not be more than 3-5) |
Good Knowledge of ITIL processes Documentation skills Good communication Good interpersonal skills to work with different stakeholders Good presentation skills Understanding of ITIL process Ready to work in 24x7 shift support window. |
| Good-to-Have | Basic understanding of datacenter technologies |
| SN | Responsibility of / Expectations from the Role |
| 1 | Incident manager |
| 2 | Implementation and deploying ITIL processes. |
| Details For Candidate Briefing** (It should NOT contain any confidential information or references) |
|
| About Client: (Please highlight domain, any ranking indicating size of /recognition for the client. It helps sell the role to prospective candidates) |
The client will be a large Indian insurance customer and the associate will have option to work across multiple customers in insurance segment |
| USP of the Role and Project: (Why a candidate would be keen to apply for this role in this project – "what there for me?”. Please highlight the USP of the role in terms of nature of the project, technology involved, growth prospect, onsite opportunity, opportunity for learning and certifications etc. It helps sell the role to prospective candidates) |
The assoicate will have the opportunity to work in a large, complex and enterprise environment with huge workloads. This will give the associate opportunity to learn new technologies and gain extensive experience from the customer environment. |
ITIL,Incident Management · Diverse Lynx India