IT - Technology Architect | Network | Contact Center Communication Protocols

Ampcus Incorporated

🇺🇸 United States
On-site
Manager or above
6 days ago

PMP
Scrum
AI
Agile

6 days ago

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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Band

Technical Project Manager – Contact Center Programs / JL6

Work Location

Richardson, TX. 75082

Contract Duration

12 Months

Skill Set

Google CCAI/Dialog Flow
Contact Center technologies
PMP
Scrum

Role: Technical Project Manager – Contact Center Programs

Lead complex contact center initiatives with strong technical acumen.
Engage senior/executive client leadership and manage matrixed teams effectively.
Communicate confidently and operate independently with minimal guidance.
Simplify complex concepts into clear presentations for leadership.
Strong understanding of AI-driven contact center solutions.

Experience

15 years in project/program management, with at least 10 years in contact center or customer experience programs.
PMP or Agile/Scrum certification is a plus.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

IT - Technology Architect | Network | Contact Center Communication Protocols · Ampcus Incorporated

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