IW
IT Technician
Info Way Solutions LLC
- 🌏 Worldwide
- Remote
- 1 day ago
- Microsoft Windows
- Excel
- PowerPoint
- Windows Server
- Unix
- AS400
- VMware
- Cisco
- HTML
- PHP
- ASP
- SQL
1 day ago
Job Summary:
- Identifies and documents fault patterns over a period of time and involves other engineering or technical resources within IT or the vendor community to develop permanent fixes.
- Accountable for managing and planning workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May implement plans to complete outstanding items efficiently.
- Maintains and troubleshoots proprietary material handling software and systems from vendors as needed.
- Collaborates with customers and advises on technical issues. Answers complex questions regarding PC/printer software and hardware issues and makes IT recommendations.
- Identifies likely causes of problems, prepares accurate documentation, and communicates solutions to facilitate problem elimination and efficient fixes.
- Provides second and third level support for production equipment issues and may determine when outside technical assistance is required.
- Partners cross-functionally to resolve issues.
- Orders and maintains inventory supplies, including labels, paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals, and accessories.
- May lift and transport PCs, monitors, terminals, and printers for deployment and repair.
- High School diploma/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment including printers, terminals, PCs, RF communication hardware, etc.
- Experience with Microsoft Windows operating systems and Microsoft Office Suite (Word, Excel, PowerPoint), and Internet Explorer.
- Experience following processes, recommending improvements, translating technical terms for non-technical users, solving technical problems, and working in a team environment.
- Knowledge of network infrastructure and server hardware/software, including:
- Windows Server
- Unix/AIX
- iSeries/AS400
- vSphere/VMWare
- Ability to work weekends, holidays, and/or off-hours shifts as needed.
- Willingness to travel up to 10% for business purposes.
- Bachelor's degree.
- Network+, Microsoft, Cisco, or CompTIA certification.
- Experience in a distribution center or manufacturing environment.
- Knowledge of coding/programming such as Visual Basic, HTML, PHP, or ASP.
- Experience building and maintaining databases such as Web, Access, and SQL.
- Experience coordinating service requests with appropriate IT teams.
- Experience working independently and as part of a cross-functional technical team.
Work Location:
599 S. Schmidt Rd
Bolingbrook
IL
USA
Job Title: IT Technician
Pay rate: $22
Onsite Location: 599 S Schmidt Rd Bolingbrook IL
Shift Hours/Schedule: Thursday, Friday, Saturday, and Sunday - 14:30p to 0:30a
*The manager will not be interviewing candidates but will review resumes before extending an offer
IT Technician · Info Way Solutions LLC