AL
IT Technical Aid
Artech LLC
🇺🇸 United States
On-site
2 weeks ago
$29 – $30 / hour
- Adobe
2 weeks ago
Not enough detail in this posting to match
Job title:IT Technical Aid
Duration:05 months
Location:Morristown, NJ
Job ID: #26-36417
Position Description:
- The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization.
- The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required:
The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Additional Skills Required:
Oral communication skills. Working with different types of customers. Knowledge Dell laptops, Client iPads, Client Suite and Adobe software.
Experience Required:
Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Additional Experience Required:
At least 1 year of experience in the following – customer service support; desktop support; diagnosing scanner/printer, laptop, desktop and tablet/ iPad issues; use and setup of iPhone and MFA, and using Client Suite.
Education Required:
A high school diploma or equivalent.
Additional Education Required:
A+ and Net +
Regards,
Simran Bharti | Core Staffing
Technical Recruiter
Cell: 512.641.8764
Email: Simran.Bharti@artech.com
LinkedIn: www.linkedin.com/in/simran-bharti-870216211
360 Mt. Kemble Avenue, Suite 2000, Morristown, NJ 07960
Website: www.artech.com
IT Technical Aid · Artech LLC