IT Systems Support Specialist

Seeking an individual to perform a wide range of advanced system support duties in a support

desk/applications/desktop/field environment. Candidate would provide effective support for enterprise,

client/server, desktop computer systems, network systems and business applications along with providing

information technology support. Current projects include assisting with imaging, set up, and deployment

for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with

new building setup and staff moves.

Candidate should have the ability to:

• Operate, maintain, and perform repairs on information technology equipment and software.

• Perform complex duties related to troubleshooting, configuring, performing diagnostics and

assignment specific desktop and network hardware and software issues and respond

appropriately to customer service requests

• Operate, maintain, and perform repairs personal computers, laptops and peripherals

• Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves

• Pay attention to detail and the ability to work with rapidly changing priorities

• Provide 2nd level help desk support

• Lift equipment that weighs up to 50 pounds

• Have a valid California Driver's License, Class C

Candidate should have the knowledge of:

• Windows 11 and Microsoft 365 application support

• Active Directory or other identity management system

• Imaging software and automated imaging processes using MECM/SCCM

• PC/Laptop deployments

• Teleworking and VPN solutions

• Principles and practices of customer service

• Principles and practices of troubleshooting computer system hardware and software problem

• Familiarity with WAN architecture and concepts of enterprise level applications at a high level