IT System Engineer- Corporate IT

About The Job:

• The Power Platform & AI Specialist will provide operational support, troubleshooting and user enablement for the organisation’s Microsoft Power Platform and Copilot services.
• The role focuses on resolving issues, maintaining service quality and helping makers and users across Power Apps, Power Automate, Dataverse, Copilot Studio and Microsoft 365 Copilot.
• It will undertake limited day-to-day administration and play an active supporting role in establishing governance, service ownership, operating processes and accountability.

Essential Job Functions:

• Provide operational support: Deliver second- and third-line support; diagnose apps, flows, connectors, gateways, permissions, capacity, performance and cross-service issues; coordinate Microsoft and supplier escalations.
• Maintain services: Monitor failures, service health and recurring issues; update connections, ownership, documentation and known-error records; support remediation of obsolete or orphaned assets.
• Help establish governance: Support service owners in defining environment, DLP, security, sharing, lifecycle and support standards; gather governance evidence, identify control gaps and help embed agreed processes.
• Help establish service ownership: Assist in defining ownership roles, support boundaries, service catalogue entries, escalation paths, operational metrics, risk records, inventories, runbooks and review forums.
• Support lifecycle and assurance: Assist with solution reviews, testing, releases, deployment pipelines, rollback and retirement, checking data access, identity, resilience, ownership and supportability.
• Perform limited administration and enablement: Complete approved routine changes; provide standards, templates, documentation, advice and training; escalate policy, licensing, capacity and tenant-level decisions.

Copilot Support, Maintenance and Limited Administration

• Support Microsoft 365 Copilot and Copilot Studio users with availability, permissions, grounding, data access, failed actions, agent behaviour and publishing issues.
• Triage and diagnose incidents across Microsoft 365, Entra ID, SharePoint, Teams, Purview and Power Platform, escalating policy, security or platform-wide decisions appropriately.
• Monitor service health, agent performance, usage and support trends; identify recurring issues and recommend improvements.
• Maintain agents, connections, knowledge sources, actions, authentication settings and support documentation through approved change processes.
• Perform limited administration such as approved access, licence-assignment support, agent publishing, sharing and configuration updates under defined controls.
• Assist service owners with agent lifecycle checks, testing, governance evidence, roadmap impact assessments and responsible-AI user guidance.

Qualifications:
Required Experience and Knowledge

• Enterprise experience supporting Power Platform, including Power Apps, Power Automate, Dataverse and Power Platform admin centre.
• Strong troubleshooting knowledge of environments, DLP impacts, connectors, security, sharing, capacity and licensing.
• Experience supporting business-critical solutions through incident, problem, change, release and application lifecycle processes.
• Experience contributing to Power Platform governance, service-definition or operational-readiness activities, including ownership, controls, standards, documentation and escalation models.
• Hands-on Microsoft 365 Copilot and Copilot Studio support experience, covering agents, knowledge, actions, authentication, publishing and issue resolution.
• Some routine administration experience under defined approval processes, plus working knowledge of Entra ID, SharePoint, Teams and Purview dependencies.

Desirable Experience and Personal Competencies

• Power Platform Centre of Excellence or enablement experience and relevant Microsoft certification.
• PowerShell, Power Platform CLI, APIs, Azure DevOps or GitHub deployment automation.
• Custom connectors, gateways, Azure integration or Power BI administration.
• Responsible-AI, privacy, information protection, retention, audit or eDiscovery knowledge.
• Experience supporting international and geographically distributed teams.

Personal Competencies

• Accountable, service-oriented and structured in troubleshooting.
• Able to balance innovation with security, compliance, cost and maintainability.
• Collaborative and credible across technical, security, data and business teams.
• Confident in challenging unsafe solutions constructively and translating technical risk into clear decisions.
• Curious and committed to continuous learning as Microsoft low-code and AI services evolve.

How to Apply:Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visitJobs In India – VARITE.