IT Support Technician L1

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The IT Support Technician (L1) supports the efficient day-to-day operations of the IT department by managing tasks such as computer setups, desk moves, and hardware inventory maintenance. Additionally, the Technician provides support to corporate employees who are experiencing hardware, software, or network connectivity issues.

Responsibilities:

• 3+ years' experience IT Support Technician roles
• Perform desk and computer moves, including setting up Windows, Linux (preferred), and macOS environments using Standard Operating Environment (SOE).
• Remote support experience
• Troubleshoot basic connectivity issues and escalate unresolved issues to internal teams.
• Deliver and manage computer accessories and hardware inventory.
• Calibrate monitors and assist with hardware shipping, tagging, and unboxing.
• Ensure organized storage and flag inventory needs with procurement.
• Maintain accurate asset assignments in Asset Management System.
• Handle daily walk-in support and administrative tasks.
• Identify areas for IT environment improvements and suggest solutions.
• Participate in stock audits and manage minimum inventory levels.
• Be flexible to accommodate production demands, including physical tasks like lifting heavy equipment
• Use Slack and Zendesk ticketing system (preferred)