IT Support Technician

• Casual opportunity for an IT Support Technician
• Make a real impact: Use your technical expertise to support staff and students, solve complex IT challenges and deliver exceptional customer service in a dynamic university environment.
• HEO 6 $73.45- $79.18 per hour + super

Why join the University of Sydney?

Join one of Australia's leading universities at a pivotal time, where technology is evolving to better support student learning, teaching excellence, and research at global scale.

ICT is central to the University's mission, delivering the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact.

With strong investment and ambitious transformation underway, you'll work in a large and complex environment where your contribution will have visible, meaningful impact across the University community.

The opportunity

The IT Support Technician – Field Services is responsible for providing technical support services with client technology to staff and students at the University. The position is a key customer interface for ICT’s delivery of in-field services, working under general direction as a routine contact point for receiving, handling, and resolving a broad range of support incidents and requests.

What you'll do

• Provide professional, reliable technical support to University staff and students across a range of client technologies.
• Manage and resolve IT incidents and service requests within agreed service levels (SLAs), keeping customers informed throughout the process.
• Investigate and troubleshoot hardware, software, systems and network issues to identify effective solutions.
• Deliver expert technical advice and guidance on the use of client technologies across Windows, Apple, iOS and Android environments.
• Maintain accurate service records, contribute to knowledge bases and develop operational and training documentation.
• Collaborate with ICT teams, University colleagues and external partners to deliver customer-focused service excellence and continuous improvement.

What we're looking for

• Demonstrated experience providing customer-focused IT support in a professional or enterprise environment.
• Strong technical troubleshooting and problem-solving skills across Windows, Apple, iOS and Android technologies.
• Experience managing IT incidents and service requests using Service Management software and remote support tools.
• Knowledge of Microsoft Exchange Online, Intune, Jamf and Azure in a large-scale environment.
• Experience troubleshooting network issues, including TCP/IP, DNS and DHCP, with enterprise software installation and deployment.
• Excellent communication and stakeholder engagement skills, with a commitment to delivering service excellence and working collaboratively with ICT teams.

How to apply

If you're looking for an opportunity to contribute to meaningful work while building your career in a world-class university environment, we would love to hear from you.

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via theApply button at the top of the page.  

For employees of the University, please login into yourWorkday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

Accessibility and inclusion

The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know.

This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Jenny.Seo@sydney.edu.au

EEO statement 

At the University of Sydney, our shared values aretrust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment todiversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers ofAboriginal and Torres Strait Islander People,women,people living with a disability,people from culturally and linguistically diverse backgrounds, and those who identify asLGBTIQ+. We welcome applications from candidates from all backgrounds.   

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer.Find out more about our work on diversity and inclusion.  

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University.

Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Eliminate Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. 

 

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view thePosition Description for this role.

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