IT Support Technician

IT Support Technician – Entry Level

Client: State of South Carolina – College of Nursing
Job Title: Client Technologies Technician / IT Support Technician – Entry
Employment Type: Contract
Location: South Carolina
Level: Entry Level

Job Summary

The State of South Carolina is seeking anEntry-Level IT Support Technician to provide frontline technical support to faculty, staff, and students within the College of Nursing. The technician will troubleshoot hardware, software, connectivity, peripherals, classroom technology, audiovisual equipment, and common user-access issues.

The ideal candidate should havefoundational IT knowledge, strong troubleshooting skills, good customer-service abilities, and a willingness to learn enterprise IT systems and processes.

Key Responsibilities

1. Frontline IT Support – 45%

• Provide in-person, remote, and service-request-based technical support.
• TroubleshootWindows and macOS computers, applications, user accounts, printers, peripherals, and connectivity issues.
• Support monitors, docking stations, keyboards, mice, mobile devices, and other IT equipment.
• Perform workstation setup, equipment replacement, deployments, office moves, and employee onboarding/offboarding.
• Document troubleshooting activities and escalate complex issues when required.

2. Classroom & AV Support – 25%

• Support classroom, conference-room, and meeting-room technology.
• Troubleshoot projectors, displays, microphones, cameras, speakers, presentation equipment, and conferencing systems.
• SupportMicrosoft Teams, Zoom, hybrid meetings, livestreams, and instructional activities.
• Perform routine classroom and meeting-room equipment checks.

3. Endpoint & Device Support – 20%

• Prepare and configure Windows, macOS, and mobile devices for deployment.
• Install approved software and configure peripherals.
• Perform routine OS and software updates.
• Assist with device enrollment, configuration, replacement, and deployment.
• Support technology inventory and equipment tracking.
• Assist withMicrosoft Intune, Jamf, and Active Directory tasks as authorized.

4. IT Operations & Team Support – 10%

• Assist with IT projects, technology refreshes, equipment deployments, and inventory activities.
• Follow technical documentation, procedures, and established support processes.
• Document newly identified issues and solutions.
• Work with College IT staff and university technology teams.
• Escalate issues beyond assigned responsibilities or technical expertise.