H
IT Support Specialist I (Nashville Union Coworking)
HireTalent
- Location not stated
- Mid level
- 18 hours ago
- Windows
- MacOS
- Jamf
- Okta
- Google Workspace
- ITIL
- Confluence
18 hours ago
Location: Nashville, TN
Duration:6 Month on w2
Description:
Our client is seeking an experienced IT Support Specialist to provide technical support in a fast-paced, high-growth environment. The specialist will primarily support onsite operations in the Nashville office while also providing remote assistance to employees across the United States, Canada, Mexico, and Eastern Europe.
The ideal candidate is customer-focused, collaborative, detail-oriented, and passionate about technology. This individual must be comfortable working within a distributed IT team, troubleshooting technical issues, supporting end users, and delivering exceptional white-glove customer service. The successful candidate will possess strong problem-solving skills, a willingness to collaborate with other IT teams, and the ability to work efficiently in a dynamic environment.
RESPONSIBILITIES:
- Troubleshoot hardware and software issues on Apple and Windows devices, including laptops and desktops.
- Provide end-user support for macOS and Windows operating systems.
- Image, configure, and deploy laptops and desktops using enterprise MDM solutions including JAMF, NinjaOne, and AirWatch.
- Assist with conference room and AV setup for internal meetings, presentations, and events.
- Provide technical support for AV systems including Google Meet, Zoom, Microsoft Teams, projectors, Chrome devices, audio, and video conferencing technologies.
- Support employees with onsite and remote collaboration technologies.
- Administer and support Okta, Google Workspace, and other enterprise software services.
- Deploy, install, configure, and troubleshoot software applications for end users.
- Respond to IT support requests through the service desk ticketing system and in-person support channels.
- Troubleshoot and resolve user issues or escalate complex incidents to appropriate support teams.
- Manage and maintain hardware and software inventory.
- Coordinate laptop lifecycle management activities including setup, deployment, upgrades, replacements, and decommissioning.
- Work closely with escalation teams and technical partners to improve end-user experience and service delivery.
- Create, update, and maintain internal knowledge base (KBase) and end-user documentation.
- Deliver high-quality, customer-focused “white glove” IT support services.
REQUIREMENTS:
- A positive, service-oriented attitude with a customer obsession mindset
- 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers,
- switches, WiFi, etc
- AV support experience
- Experience with administration of Apple computer products using enterprise
- management tools
- Knowledge and hands-on experience managing Windows laptops and
- desktops
- Experience using and managing ticket-based enterprise workflow
- management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
- Solid critical thinking and problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
IT Support Specialist I (Nashville Union Coworking) · HireTalent