H
IT Support Specialist I
HireTalent
- 🇨🇦 Canada
- On-site
- 2 weeks ago
- Windows
- Mac
- MacOS
- Jamf
- Okta
- ITIL
- Confluence
2 weeks ago
Location: Montreal/Longueuil, Canada
Duration: 6 Months on Contract
Schedule: Monday - Friday
Description:
Our Client is searching for an experienced IT Support Specialist to support employees in a fast-paced, high-growth environment.
The IT Support Specialist will primarily provide onsite IT support at the Nashville office while also supporting employees remotely across the organization.
The ideal candidate is customer-focused, collaborative, detail-oriented, and comfortable troubleshooting technology issues in a fast-paced environment.
The candidate should have a strong passion for technology and provide a high level of customer service and support to end users.
This role requires someone who can work independently, collaborate with other IT teams, troubleshoot problems effectively, and escalate complex issues when necessary.
RESPONSIBILITIES:
Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
Support Mac/macOS and Windows laptops and desktops for end users.
Image and deploy laptops and desktops using standard MDM deployment tools such as JAMF, NinjaOne, and AirWatch.
Assist employees with AV systems both onsite and remotely, including Google Meet, Zoom, Microsoft Teams, Chrome device management, projectors, and audio/video conferencing equipment.
Assist with AV setup and technical support for internal meetings and events.
Provide Okta, Google, and software service administration support.
Deploy, configure, and support software applications for end users.
Respond to IT support requests in person and through ticketing systems.
Troubleshoot employee issues and provide timely resolutions or escalate complex issues to the appropriate IT team.
Manage and track hardware and software inventory.
Support laptop and equipment lifecycle activities, including setup, deployment, troubleshooting, and replacement.
Work with escalation points and other IT teams to improve the overall end-user experience.
Create, maintain, and update internal and user-facing knowledge base (KBase) documentation.
Provide professional, customer-focused "white glove" IT support to employees.
REQUIREMENTS:
Positive, service-oriented attitude with a strong customer-service mindset.
2–3+ years of experience in IT Support, Help Desk, Desktop Support, or End User Support roles.
Basic to intermediate networking skills, including understanding of servers, switches, Wi-Fi, and network connectivity.
Hands-on experience troubleshooting Apple/Mac computers and macOS.
Experience administering Apple devices using enterprise management tools such as JAMF.
Hands-on experience managing and troubleshooting Windows laptops and desktops.
Experience with AV systems and conference-room technology.
Experience with Zoom, Microsoft Teams, Google Meet, projectors, cameras, microphones, and audio/video conferencing.
Experience using ticket-based enterprise workflow management or IT Service Desk systems.
Knowledge of ITIL Service Desk processes and Confluence is preferred.
Experience with Okta, Google administration, or similar identity/software administration platforms is preferred.
Strong hardware and software troubleshooting skills.
Strong critical thinking and problem-solving abilities.
Excellent communication and customer service skills.
Ability to work independently as well as collaboratively with distributed IT teams.
Strong organizational and documentation skills.
Ability to lift and move IT equipment weighing 50+ pounds as needed.
IT Support Specialist I · HireTalent