PG
IT Support Specialist I
Pride Global
- 🇺🇸 United States
- Hybrid
- Manager or above
- 17 hours ago
- Windows
- Jamf
- Okta
- ITIL
- Confluence
- MacOS
- LPN
- Pension
17 hours ago
Duration:6 Months plus
Pay Range: $19.55/hr - $35.48/hr on W2 (DOE)
This role requires regular onsite support for employees, including troubleshooting Apple and Windows devices, assisting with audiovisual systems for meetings and events, and managing IT hardware and software deployments.
Responsibilities
- Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware
- Assist with AV setup for internal meetings and events
- Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing
- Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)
- Okta, Google, and software service administration
- Deploy and support software to end-users
- Respond to support requests at the IT Helpdesk both in person and via our ticketing system
- Managing inventory for hardware and software
- Know and work with your points of escalation to improve the End User experience
- Improving and updating our internal and user facing Kbase Requirements
- A positive, service-oriented attitude with a customer obsession mindset
Requirements:
- 2-3+ years of experience in IT support roles
- Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
- AV support experience
- Experience with administration of Apple computer products using enterprise management tools
- Knowledge and hands-on experience managing Windows laptops and desktops
- Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence
- Strong macOS hardware and software troubleshooting experience
- Solid critical thinking and problem solving skills
- Ability to lift heavy equipment (50+ pounds) as needed
#RTA
#LI-SK1
For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.
IT Support Specialist I · Pride Global