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IT Support Specialist (Austin)
Mindlance
- 🇺🇸 United States
- On-site
- 7 hours ago
- Procore
- MacOS
- Windows
- Google Workspace
- Jira
- Confluence
- Jamf
- Intune
- Okta
- Active Directory
- Jira Service Management
- ServiceNow
- Microsoft Intune
7 hours ago
Duration:5 months
Job Brief:
As an End User Services Specialist at Procore, you will deliver technical support and seamless IT operational experiences to internal team members. You will act as a primary technical resource, ensuring local and remote employees have the hardware, software, identity access, and network reliability needed to build the future of construction technology.
Must Haves
- 2+ years in an enterprise IT support, Help Desk, or End User Services role.
- Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
- Hands-on experience with identity platforms & Mobile Device Management
- Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
Responsibilities:
- Provide Tier 1–2 technical support for hardware, software, network connectivity, and operating systems (macOS, Windows) across global offices and remote setups.
- Manage the full employee onboarding and offboarding lifecycle, including laptop provisioning, endpoint configuration (Jamf, Intune), and identity lifecycle access (Okta, Active Directory).
- Maintain ticket queues in ITSM platforms (e.g., Jira Service Management, ServiceNow), managing incidents and service requests within strict SLA targets.
- Troubleshoot productivity tools and SaaS platforms, including Google Workspace, Slack, Zoom, Microsoft 365, and Zoom Rooms.
- Partner with IT Infrastructure and Information Security teams to deploy system updates, security patches, and enforce endpoint compliance.
- Maintain an organized inventory of hardware assets, accessories, and licenses; coordinate hardware repairs, warranty replacements, and hardware refreshes.
- Draft, maintain, and update self-service knowledge base documentation for internal users and team standard operating procedures (SOPs).
Requirements:
- Experience: 2+ years in an enterprise IT support, Help Desk, or End User Services role.
- OS Expertise: Proficiency supporting both macOS and Windows operating systems in a corporate network environment.
- Identity & Access Management: Hands-on experience with identity platforms (Okta, Active Directory) and Mobile Device Management (Jamf Pro, Microsoft Intune).
- Core SaaS Stack: Familiarity with managing cloud tools like Google Workspace, Slack, Zoom, and Jira/Confluence.
- Troubleshooting: Strong analytical skills with a methodical approach to diagnosing hardware, application, and basic network issues.
- Culture Fit: Alignment with Procore’s core values—Openness, Optimism, and Ownership—and a customer-first service mindset.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans
IT Support Specialist (Austin) · Mindlance