IT Support Specialist

Job Title: IT Support Specialist 3

Location: Conyers, GA (Metro Atlanta Locals Only)
Work Arrangement: Onsite (5 Days/Week)
Duration: 12+ Months
Interview: In-Person
Client: Georgia DDS

Note: Candidatemust be local to Metro Atlanta.A+, Network+, Cloud+, or equivalent certification is mandatory and must be submitted with the resume.

Job Summary

We are seeking an experiencedIT Support Specialist 3 to provide onsite technical support for enterprise infrastructure, business applications, cloud environments, and end-user systems. The ideal candidate will have strong desktop support experience, ServiceNow expertise, cloud knowledge, and excellent troubleshooting skills supporting Windows environments, networking, printers, mobile devices, and AV systems.

Responsibilities

• Provide Tier 2/Tier 3 IT support for desktop, laptop, printer, scanner, and peripheral issues.
• Monitor and resolve incidents through ServiceNow.
• Troubleshoot Windows 10/11 systems, hardware, software, and networking issues.
• Support cloud infrastructure and cloud-based applications.
• Assist with AWS cloud administration and automation.
• Work with AWS CLI and Terraform for provisioning and automation.
• Support business-critical applications including lobby management and field systems.
• Maintain AV equipment, video conferencing systems, dash cameras, Chrome devices, and mobile technologies.
• Perform production incident triage and coordinate service restoration.
• Document incidents and perform post-incident reviews.
• Recommend hardware and software improvements.
• Assist infrastructure team with enterprise IT operations.
• Ensure minimal downtime and data protection.

Required Skills

• 2–5+ years of IT Support/Desktop Support experience
• ServiceNow ticket management
• Windows 10/11 administration
• Desktop & Laptop troubleshooting
• Hardware installation and maintenance
• Printer & Scanner support
• TCP/IP Networking
• Active Directory
• Microsoft Office 365
• Cloud Computing fundamentals
• AWS Cloud
• AWS CLI
• Terraform
• Mobile Device Support
• Audio/Video (AV) Support
• Video Conferencing
• Chrome Devices / Chrome Boxes
• Incident Management
• Technical Documentation
• Customer Support

Required Certifications

One of the following:

• CompTIA A+
• CompTIA Network+
• CompTIA Cloud+
• Equivalent IT Certification

Preferred Experience

• AWS Cloud administration
• Infrastructure Support
• Cloud Automation
• Production Support
• Enterprise Desktop Support
• Google Print
• Nemo Q / GALA
• Dash Camera Systems
• Audio/Visual equipment support

Education

One of the following:

• Bachelor's degree in Information Technology, Computer Science, or related field with 3+ years of experience

OR

• Associate degree with 5+ years of experience

OR

• Equivalent experience as an IT Support Specialist