IT Support Officer

Program Background

DT Global is engaged by the Australian Department of Foreign Affairs and Trade (DFAT) to manage Australia’s investment in strengthening the delivery of law and justice services in Papua New Guinea for a 4-year period to 31 December 2027.

APLJ seeks to contribute to PNG’s law and justice sector capacity to provide inclusive, safe, secure and accountable law and justice foundations for peaceful and prosperous communities, equitable economic development and private sector growth.

The program aligns with the Government of Papua New Guinea’s (GoPNG) law and justice sector goal of ‘building peaceful and prosperous communities together’. APLJ will focus on three End of Program Outcomes (EOPOs):

• EOPO 1 – Community Safety and Access to Justice at the Local Level: Communities in target locations, especially women, children, persons with disabilities, vulnerable people and those accused of sorcery, have improved access to selected justice and support services.
• EOPO 2 – Law and Justice Services Supply:Responsible law and justice sector agencies increasingly provide selected inclusive, responsive, and accountable essential law and justice services in target locations.
• EOPO 3 – Leadership, Coordination and Accountability: Responsible law and justice mechanisms demonstrate improved sectoral leadership and coordination of national and subnational law and justice services and improved sector integrity systems.

APLJ has a strong focus on addressing gender equality, disability equity and social inclusion (GEDSI): this includes continued and strengthened attention to Gender Based Violence1 (GBV) and strengthened opportunities for women in leadership, as well as increased focus on the engagement of persons with a disability and other particularly marginalised populations.

The program will continue Australia’s support to law and justice development in up to nine demonstration provinces across Papua New Guinea, including the Autonomous Region of Bougainville (ARoB).

About DT Global Asia Pacific

At DT Global Asia Pacific, we aim to positively impact people’s lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

For more information, please seewww.dt-global.com  

The Role

The IT Support Officer will provide responsive first-line IT support to APLJ personnel and manage the day-to-day operation of the APLJ IT Help Desk. Working under the technical guidance of the IT Officer, the position will resolve routine IT issues, maintain accurate support records, assist with routine systems and equipment maintenance, and escalate complex, recurring or high-risk matters to the IT Officer.

Click on the link or copy paste it to access the full Terms of Reference for this position: 

https://tinyurl.com/5n8h4p4x 

About You

Qualifications

·      A diploma or tertiary qualification in information technology, computer science, information systems or a related discipline is desirable. Relevant industry certifications or demonstrated equivalent practical experience will be considered.

·      At least two years’ practical experience in an IT Help Desk, desktop support or user-support role

Essential Experience and Knowledge

·      Demonstrated practical experience providing first-line IT Help Desk or desktop support, including:

o  recording, prioritising, tracking and closing IT support requests;

o  troubleshooting routine hardware, software, printer, connectivity and user-access issues; and

o  installing and configuring computers, approved software and peripheral equipment in accordance with established procedures.

·      Experience maintaining accurate IT equipment, user-account or software-licence records, with the ability to follow established procedures and recognise when issues require escalation.

·      Working knowledge of Microsoft 365, SharePoint, Windows-based devices and standard office applications, together with a basic understanding of information security, data protection, antivirus, backup and acceptable-use requirements.

·      Strong customer-service, interpersonal and written communication skills, with the ability to maintain professional and results-focused relationships with team members and external stakeholders.

·      Demonstrated ability to work effectively within a team approach in a complex cross-cultural operating environment.

·      Excellent organisational and time management skills and strong attention to detail.

·      Demonstrated mature and professional approach to working with confidential information.

Desirable

·      Experience working in a multi-site organisation, supporting users remotely, or using a Help Desk or service-ticketing system.

·      DT GLOBAL | Information Technology (IT) Support Officer Page 4 of 4 Version: 5 Issue date: 06/25/2025 www.dt-global.com

·      Experience maintaining IT asset registers or supporting routine IT purchasing and equipment deployment. Relevant Microsoft, CompTIA or similar entry-level certification is also desirable.

Personal Attributes

·      Professional attitude

·      Teamwork and collaboration

·      Willingness to learn

·      Problem solving initiative

·      Continuous improvement

·      Policy compliance and accountability.

Why join Australia – Papua New Guinea Law and Justice Partnership?

By joining the APLJ, you will be part of a dynamic and effective team where you can collaborate with leading experts and professionals from diverse backgrounds, access development programs to achieve your career goals, and be challenged to take a global outlook.

HOW TO APPLY
Click the 'Apply Now' button.

Please submit
1) Your CV
2) A cover letter addressing the selection criteria

  
APPLICATIONS CLOSE:30 October 2026, 11.59pm PNG time

People with lived experience of the regions in which DT Global operates are strongly encouraged to apply.  DT Global welcomes applications from individuals with diverse backgrounds including First Nations peoples, diverse Sexual Orientation, Gender Identity and Expression, and Sex Characteristics (SOGIESC), and people with disabilities.

We take a zero-tolerance approach to sexual exploitation, abuse and harm of adults and children; fraud, corruption and bribery; modern slavery; and any form of exploitation across our operations, partnerships, and supply chains. We uphold the highest standards of integrity and expect the same of those we work with.

Engagement with DT Global is subject to formal background screening, criminal record checks, employment verification, and periodic compliance checks. All DT Global staff receive safety, compliance, safeguarding and integrity training, and we expect our personnel and partners to always act in alignment with our company values.