IT Support L2

The Level 2 Tech/System Admin role is a full-time, on-site position based in Buffalo.

Northtown Automotive Group is looking for a Level 2 IT Support Technician to join our team. In this role, you'll serve as an escalation point for Tier 1 support, resolving complex issues across Windows endpoints, Microsoft 365, networking, and Active Directory/Entra ID environments.

You'll combine hands-on troubleshooting with light systems administration, and you'll help mentor junior technicians and improve our documentation and processes along the way.

Qualifications

• Valid and active NYS drivers license is required
• Candidates must possess strong troubleshooting and Technical Support skills for resolving escalated system and user issues.
• Candidates must possess Maintenance & Repair skills for hardware, software, Server, and network components in business environments.
  Candidates must possess Preventive Maintenance skills to monitor systems, apply updates, and reduce downtime.
• Candidates must possess Training skills to guide users and mentor junior team members on tools, best practices, and procedures.
• Experience with Windows and/or Linux server administration, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and basic security practices.
• VMware Knowledge a Plus.
• Strong documentation habits, attention to detail, and the ability to prioritize multiple support requests and projects.
• Effective communication skills and the ability to work collaboratively with technical and nontechnical stakeholders on-site.
• Relevant certifications (such as CompTIA A+,
• Network+, Security+, or Microsoft certifications) or
• Microsoft certifications) or equivalent practical experiences are beneficial.