IT Support Engineer

About us

Fullers360 has been connecting Aucklanders and visitors to the Hauraki Gulf for over 40 years.  With a team of 350+ and a fleet of high-speed ferries and modern buses, we proudly serve nearly 6 million passengers a year, getting commuters to work and visitors to explore.

Our Waiheke Bus Company introduced Auckland’s first electric bus fleet, and we’re proud to be project managing the build of Auckland’s first hybrid-electric fast ferries.  Sustainability, community, and a down-to-earth culture are at the heart of everything we do.

About the role

We are looking for anIT Support Engineer to join our team.  You’ll be part of an organisation that connects people with places, linking communities, supporting tourism, and enabling everyday travel across the Hauraki Gulf.

Working alongside two experienced IT Support Engineers and reporting to the IT Support Manager, you’ll provide first and second-level technical support across our offices, vessels, and remote sites. Based in the Ferry Building, this is a hands-on role that offers real variety and responsibility within a high-performing IT team.

This role is tasked with managing, maintaining and documenting all physical security for Fullers including locks, security cameras and safes. Additionally, there is a cyber security component to the role, monitoring, resolving and patching for incidents, breaches, and vulnerabilities.

We operate 7 days per week 365 days of the year hence this is a rostered role which will see you work over weekends and public holidays. Due to the nature of our operations the IT team may need to provide after-hours support which includes answering phone calls, providing remote support, and escalating when necessary.

• You will be required to work rostered shifts which includes weekends & public holidays
• This is a full-time / permanent role based on 40 hours a week over a rotating roster

Your background, skills and experience:

• A hands-on, solutions-focused approach with a proactive attitude
• Strong communication skills and the ability to explain technical issues in plain language
• Excellent problem-solving skills and the ability to think on your feet
• Willingness to work rostered shifts, including weekends and public holidays
• Flexibility to provide after-hours support when needed

Desired:

• Previous experience in Level 1 & 2 support across a multi-site or complex environment
• Working knowledge of Windows OS, networking, Office 365, and IT security practices
• Exposure to cyber and/or physical security systems
• Familiarity with retail or hospitality IT setups, including POS systems, is a plus

About our benefits and perks

• Free ferry travel for work and leisure for our full-time permanent employees
• Annua flu shots and EAP (employee assistance program)
• Free basic skin check at Molemap (valued at $200)
• Access to discounted gym memberships (Auckland Council) and discounted healthcare (Southern Cross)
• Discount at SpecSavers for employees and their family

Please note:  

*Candidates must have the right to work in NZ to be considered for this role. 

*Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.