IT Support Engineer

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end-to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing top-notch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by ourLeadership Principles. Each principle has a defined set of behaviours which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

1.Be Customer Obsessed

2.Be Courageous with Your Point of View

3.Challenge the Status Quo

4.Act Like an Entrepreneur

5.Have an “It Can Be Done” Attitude

6.Do the Right Thing

7.Be Accountable

About This Opportunity

Job Title:

Desktop Support Engineer is responsible for providing technical assistance and support to end-users, ensuring the efficient operation of hardware and software systems. This role involves troubleshooting, diagnosing, and resolving issues related to desktops, laptops, peripherals, and network connectivity. The Desktop Support Engineer will also be involved in installing, configuring, and maintaining IT equipment and software, ensuring minimal disruption to business operations.

Key Responsibilities:

1. Technical Support:

o Provide timely and effective technical support to end-users via phone, email,

in-person or collaboration tools.

o Troubleshoot hardware and software issues on desktops, laptops, MacBook’s and peripherals.

o Resolve network connectivity problems and ensure stable internet and intranet access.

o Assist with printer and scanner setup, maintenance, and troubleshooting.

2. System Maintenance and Administration:

o Install, configure, and maintain operating systems and application software.

o Perform regular system updates, patches, and antivirus scans.

o Manage user accounts and permissions in Active Directory.

o Monitor system performance and ensure optimal operation.

3. Incident Management:

o Document and track incidents and service requests using a ticketing system.

o Prioritize and escalate issues as necessary to ensure prompt resolution.

o Communicate status updates to users and management effectively.

4. Hardware Management:

o Set up and configure new desktops, laptops, and peripherals.

o Conduct routine maintenance and upgrades of hardware components.

o Coordinate with vendors for hardware repairs and replacements.

5. User Training and Documentation:

o Provide training and guidance to end-users on IT best practices and usage.

o Create and maintain documentation for troubleshooting procedures.

o Develop user manuals and guides for new software and hardware deployments.

6. Security and Compliance:

o Ensure compliance with company IT policies and security protocols.

o Implement and enforce data backup and disaster recovery procedures

o Conduct regular audits of systems and processes to identify security vulnerabilities.

7. Work Environment:

o May require occasional evening or weekend work for system maintenance or upgrades.

o POS device knowledge and configuration skill is a plus

8. Physical Requirements:

o Ability to lift and move IT equipment such as computers, monitors, and printers.

9. Applications:

o Experienced working with Microsoft Office suite, MS Word, MS Outlook, MS Excel, etc.

Privileges & Perquisites:

7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and improve the overall experience of our employees, aiding in the management of both their professional and personal aspects.

Work-Life Balance:Encouraging employees to unwind, recharge, and find balance, we offer flexible and hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days off are provided for specific work demands.

Well-Being & Family Protection:Comprehensive medical coverage for spouses, children, and parents/in-laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches. Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for personal and professional issues.

Top of Form

Wheels and Meals:Free transportation and cafeteria facilities withdiverse menu options including breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.

Certification & Training Program:Sponsored training for specialized certifications. Investment in employee development through labs and learning platforms.

Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore, India.