IT Support Engineer

Job Description:

Client is seeking an IT Support Engineer to be the on-site point of contact for technology

across our New York office. You'll support around fifty people across two floors, in person,

five days a week. The work is hands-on and personal, and much of it is helping senior

people get back to what they were doing, quickly and without fuss. This is a contract role

with the possibility of extending. You'll work closely with the Director of Infrastructure as

we modernize how the firm runs its technology, so there's real room to learn and to shape

how support works here.

Key Responsibilities

Day-to-Day Support

• On-Site Support – Be the first point of contact for hardware, software, and account
• issues, starting at 8:30 each morning.
• Endpoints – Set up, maintain, and troubleshoot laptops, mostly Windows, with a smaller number of Macs.
• Accounts & Access – Help people with accounts, access, and the everyday tools they rely on.

Executive Support

• White-Glove Service – Give senior staff calm, attentive help, often under time pressure.
• Anticipation – Notice small problems before they turn into interruptions.

Meeting Rooms

• Audio & Video – Keep conference room AV working, and step in when a meeting depends on it.

Process & Improvement

• Ticketing – Track requests in our ticketing system and keep good notes so problems get fixed once.
• Root Cause – Flag recurring issues so we can solve them at the source.

Qualifications:

• 1-2 years in IT support, help desk, or a similar role; earlier-career candidates are wOur Companyome
• Comfortable supporting Windows; Mac experience is a plus
• Familiarity with Microsoft 365, Google Workspace, or Okta is a plus
• Experience with a ticketing system is helpful; we'll train you on ours
• A warm, composed manner with people at every level of the firm
• Curiosity and a willingness to learn