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IT Support Analyst, Level I
OSTechnical
🇺🇸 United States
On-site
6 months ago
- VoIP
- Windows
- Active Directory
- Citrix
- Outlook
- TCP/IP
- DNS
- DHCP
- CompTIA A+
6 months ago
💻⚡ Fast-Paced 24x7 Enterprise Environmenty
Ready to launch or level up your IT support career in a high-energy environment where every ticket matters and no two days are the same? Our enterprise client is looking for a sharp, customer-focused IT Support Analyst to join their collaborative support team! 🎯
This is an outstanding opportunity for someone who enjoys solving problems, helping people, and working hands-on with modern technologies in a mission-critical environment. If you thrive under pressure, communicate well with end users, and love troubleshooting, we want to hear from you! 🔥
🛠️ WHAT YOU’LL BE DOING
• Provide frontline technical support for desktops, laptops, printers, mobile devices, and VoIP systems
• Troubleshoot login issues, connectivity problems, software access, and hardware failures
• Assist with password resets, account setup/modifications, and user access support
• Deploy and reimage Windows workstations and laptops
• Document tickets thoroughly to ensure seamless handoffs between shifts
• Escalate critical issues when needed and collaborate with higher-level support teams
• Support special IT initiatives, upgrades, and operational projects
• Deliver exceptional customer service to both technical and non-technical users 🤝
💡 TECHNOLOGY YOU MAY TOUCH
Windows environments • Active Directory • Citrix • Config Manager • BeyondTrust/Bomgar • Lansweeper • BitLocker • Outlook • Microsoft Teams • Enterprise applications • Endpoint support tools • Network troubleshooting technologies and more 🚀
🌐 IDEAL BACKGROUND
• Experience supporting Windows PCs and peripherals
• Familiarity with Active Directory and user account administration
• Basic understanding of networking concepts like TCP/IP, DNS, and DHCP
• Comfortable supporting printers, mobile devices, and VoIP phones
• Strong communication and customer service skills
• Ability to stay calm, organized, and solutions-oriented in a busy environment
🎓 QUALIFICATIONS
• High School Diploma or GED are required
• IT support, help desk, desktop support, or technical support experience preferred
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus ⭐
⏰ IMPORTANT SCHEDULE NOTE
This team operates in a true 24x7 environment, so flexibility for various shifts, including evenings, weekends, and holidays when needed is important.
🌟 WHAT THIS ROLE OFFERS
✔ Excellent hands-on technical experience
✔ Enterprise-level environment
✔ Team-oriented culture
✔ Great opportunity for career growth
✔ Exposure to a wide range of technologies and systems
✔ A chance to build valuable real-world IT experience quickly
If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, apply today! 🎧💻🚀
IT Support Analyst, Level I · OSTechnical