VI
IT Support Analyst
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- 10 months ago
- IoT
- Windows
- Linux
- ServiceNow
- Android
- iOS
- Unix
- Ubuntu
- VMware
- AI
10 months ago
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Address daily IT service requests and incidents.
- Troubleshoot hardware/software issues on Windows and Linux systems.
- Support IT asset relocations within buildings and labs.
- Perform technology refreshes in line with Qualcomm standards.
- Ticket Management
- Manage and resolve tickets using ServiceNow.
- Ensure timely customer communication and resolution within SLA timelines.
- Maintain detailed documentation of issues and resolutions.
- Mobile Device Support
- Configure and troubleshoot Android and iOS smartphones.
- On-Call & Walkup Support
- Participate in after-hours on-call rotations and provide 24/7 Client support as needed.
- Assist walk-in users at the IT Support Center with prompt issue resolution.
- Collaboration & Standardization
- Work collaboratively with IT team members and cross-functional service teams.
- Develop and maintain knowledge base articles and SOPs.
- Support critical issue resolution and lab software debugging.
Required Skills & Experience
- 4–5 years of hands-on experience in IT operations and support.
- Proficiency in Windows system administration.
- Working knowledge of Unix/Linux (RedHat, Ubuntu).
- Understanding of LAN/WAN/VLAN networking concepts.
- Familiarity with VMware and virtualization technologies.
- Experience with smartphone configuration and troubleshooting.
- Strong multitasking, organizational, and communication skills.
- Exposure to scripting and AI skills.
- Bachelor’s degree in computer engineering, Computer Science, Electrical Engineering, or Information Technology.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
IT Support Analyst · VARITE INDIA PRIVATE LIMITED