IT Support Administrator I

Our Client, a Mortgage and Real Estate Services company, is looking for an IT Support Administrator I for their Houston, TX location.
 
Responsibilities:

• Image laptops and desktops
• Configure computers and install third party software
• Configure VoIP phones & network hardware
• Troubleshoot software/hardware
• Warranty repairs and ability to repair hardware
• Troubleshoot network/LAN issues
• Perform basic Active Directory tasks, including routine account and device administration
• Data backup:
• Shipping & Receiving of Assets
• Ability to lift up to 50lbs
• Create and maintain technical procedures, configuration records, and troubleshooting documentation

• Experience imaging PCs at scale through PXE boot and USB is required.
• Candidates must have basic knowledge of networking, Active Directory, and Microsoft 365, along with intermediate-to-expert knowledge of Windows 11.
• Required experience also includes ServiceNow, remote support tools, PC hardware and software troubleshooting, VoIP configuration, data backup, third-party software installation, and asset handling.
• Candidates must demonstrate strong organizational, documentation, and communication skills; manage multiple priorities under tight deadlines; and collaborate effectively as part of a team.
• Required Skills:
• Asset & Inventory handling
• Imaging experience with PXE and USB
• Basic Active Directory & SCCM experience
• Intermediate to expert skills with Win11 OS
• Installation of software both manual and Software Center
• Troubleshooting & Multi-Task skills
• Desired Skills:
• Intermediate skills with Excel
• Knowledge of AI and ability to leverage AI for improvements
• Education/Experience:
• An associate degree or relevant certification or at least two years of related experience in a corporate IT support environment are required.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities