IT Specialist Level 1 (47188)

Job description

Summary

The IT Specialists role is to ensure the stable operation of all in-house Microsoft infrastructures. This includes planning, developing, installing, configuring, maintaining, securing, updating and optimizing all hardware with the Windows O/S installed. Responsible for escalated end user hardware and software support issues, and support staff training where required.

Responsibilities

• Manage servers, including, but not limited to, e-mail, print, database, RDS, IIS, and backup servers and their associated operating systems and software.
• Aid in the installation, configuration, maintenance, and troubleshooting of server hardware and software.
• Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.
• Provide escalated end user support for all phones, conferencing, and related hardware
• Document job functions and procedures as necessary.

Education/Experience/Certifications

• Associates Degree; or equivalent combination of education and experience.
• A+ is desirable.

Abilities/Key Competencies/Skills

• Ability to travel between locations
• Operate with a customer service approach.
• Demonstrate sound troubleshooting methodology and problem solving.
• Demonstrate quality management in the performance of duties.
• Demonstrate the ability to handle multiple tasks simultaneously.
• Effective oral and written communication skills.
• Ability to work as a team member as well as independently.
• Demonstrate appropriate time management and project planning skills.
• Seek self-development and learning opportunities.
• Strong knowledge of commonly used concepts, practices, and procedures within the field.
• Knowledge of Microsoft Windows Server 2008 R2/2012 R2 operating systems and understanding of basic networking.
• Experience, and understanding, of Microsoft SQL, Exchange, IIS, Shoretel, Sonicwall technologies is desirable.
• Understanding, of backup technologies, virtualization technologies, and Microsoft Active Directory is desirable.