IT Specialist - Expert

Provide a short description of the Position: The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Provide a list of the day-to-day tasks to be performed by the Selected Candidate: Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline Support application packaging, deployments, documentation and release control in an Enterprise environment Utilize PowerShell scripting to maximize productivity of platform management Administer corporate mobile device management solution Maintain platform security and compliance in alignment with agency's cyber security program to protect data Define, create and test Group Policies and updates for endpoint OS Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination Monitor, measure and test current/new infrastructure products and services Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.

Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Works with and troubleshoots remote access technologies (VPN, terminal services) Maintain Active Directory Group Policy and Preference management Monitor operating system & apply patching when applicable Collaborate with internal and external application support, systems infrastructre, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes Subject Matter Expert on highly complex issues for Desktop and Service Support teams