IT Specialist

IT Specialist (Onsite) – Memphis
One GI®

Ready to grow your skills and love where you work?
Looking for a place where you can build your career and be part of a team that actually feels like a team? Join One GI® and become part of a collaborative environment where your contributions truly matter.

About the Role

We are seeking a self-motivated, reliable, and customer service–oriented IT Specialist to support our Virginia market. This role is ideal for someone who communicates clearly, takes initiative, and thrives in a fast-paced, team-focused environment.

Work Schedule & Requirements

• Must be onsite at one of our locations during business hours
• Participate in an on-call rotation and help desk phone days.
• Reliable personal transportation is required

Awesome Perks, Just for You!

• Excellent paid time off for a healthy work/life balance.
• We’ve got your future in mind! With our generous 401(k) plan, we’ll help you grow your nest egg with an employer match that makes saving for retirement even sweeter.
• Looking to further your education? We want to help! We offer education reimbursement opportunities, with generous annual support based on your employment status.
• Internal growth opportunities. We want to aide in your training and development.
• Competitive health and supplemental benefits; with FSA and HSA options.
• Love where you work? Spread the word! Refer a friend who’d be a great fit for One GI® and earn a special bonus when they join the team!

What Your Duties Will Look Like: 

• Be a knowledgeable resource for staff and physicians to address software and hardware issues with a sense of purpose and urgency. 

• Act as an IT shared services resource to maximize IT staff utilization and to create enterprise / departmental efficiencies. 

• Work within the One GI Information Technology ticketing system to address user service requests and incidents at all locations, functioning as part of a highly motivated and collaborative team. 

• Perform installation and conduct troubleshooting procedures with hardware, software, network, and other peripheral equipment. 

• Work with remote IT vendors to identify and resolve problems when required. 

• Hold administrative rights to multiple systems, adhering to corporate security policies. Initiate and terminate user access at manager request. Act as liaison to request or terminate access to third-party systems such as hospital EMR’s. 

• Participate in setup and implementation of new systems, upgrades, or modifications including evaluation and testing. Act as a resource for others in determining system configurations or modifications to meet internal needs or external requirements. 

• Assist with training materials, procedures, and user training as required. 

• Submit hardware and software documented resolutions for the IT knowledge base. 

• Participate in an on-call rotation and help desk phone days. 

The Must Haves: 

• High School Diploma or equivalent required. 

• College degree in IT or a related field, 2+ years of IT experience can substitute for a degree. 

• IT certifications preferred (A+, Azure, Microsoft, Network+, Security+) 

• Basic knowledge of computer hardware required. 

• Basic networking knowledge (TCIP protocols and addressing, network topology, wireless networks). 

• Must have working knowledge of O365, Windows 10/11, Azure, IOS, Android OS, and be proficient in Microsoft Teams. 

• Obtain Azure certification(s) within 12 months of employment with One GI. 

• Excellent verbal and written communication skills with customer service orientation. 

• Exhibit a can-do attitude, strong interpersonal / relationship-building skills, and the ability to communicate with all levels of employees effectively.