IT Site Coordinator

At Global Market Foods (GMF), we have united eight industry-leading importers and distributors under one dynamic company with a shared mission: to deliver authentic, high-quality international foods that honor global culinary traditions. With decades of experience, each GMF division plays a vital role in preserving the heritage and flavors of the regions they represent: 

• Ziyad Brothers – Leaders in Middle Eastern specialty foods 

• Global Choice Foods – Experts in South Asian and Indian products 

• Vintage Foods – Providers of Turkish and European specialties 

• Indo-European Foods – Trusted source for European specialty products 

• Sunburst Foods – Specialists in African and Caribbean foods 

• Sahadi Fine Foods – Pioneers in Middle Eastern specialty products 

• Asli Fine Foods – Purveyors of authentic South Asian and Middle Eastern staples 

• UBC Distributors – Distributors of premium global food brands 

Together, we offer an extensive portfolio of over 7,000 products across 8 divisions, meeting the growing demand for diverse, global flavors. GMF is committed to providing customers with unparalleled access to authentic international brands, exceptional service, and innovative food solutions. With a deep respect for culinary traditions and a passion for excellence, we continue to expand our reach, ensuring the rich flavors of the world are always within reach. 

At GMF, our culture is rooted in family values—supporting our teams with the same dedication we bring to our business. As we enter a period of rapid growth and transformation, we are seeking an IT Site Coordinator to help drive our vision forward and contribute to our continued success. 

Job Description 

Global Market Foods is seeking an IT Site Coordinator to join our Houston, Texas team. This role combines application support, business systems administration, and local IT site leadership. 

The IT Site Coordinator will be responsible for supporting and enhancing GMF's business-critical platforms, including AI solutions, B2B commerce systems, EDI integrations, and customer-facing web technologies. The position will also serve as the primary IT resource for the Houston facility, providing end-user support, managing local technology infrastructure, and ensuring reliable day-to-day operations. 

This role is ideal for a technically skilled professional who enjoys solving business problems, supporting users, and working across multiple technologies while expanding their expertise in modern enterprise applications and AI solutions. 

Essential Role Functions 

• Experience in application support, software development, systems administration, help desk support, or related IT roles. 

• Experience supporting and troubleshooting business applications. 

• Familiarity with networking concepts and infrastructure. 

• Experience supporting desktops, laptops, mobile devices, and end users. 

• Understanding of cybersecurity best practices and security controls. 

• Experience with AI platforms, EDI systems, B2B applications, or web technologies is a plus. 

Business Application Support Responsibilities: (90% Effort) 

• Administer and support GMF's AI, B2B, EDI, and web platforms. 

• Troubleshoot application issues and coordinate resolution with internal and external support teams. 

• Assist with system enhancements, integrations, testing, configuration updates, and deployment activities. 

• Develop and maintain documentation, workflows, and support procedures for business applications. 

AI Platform Administration 

• Support GMF's Anthropic AI environment, including user administration, access management, authentication, and troubleshooting. 

• Assist in developing and implementing AI-powered business solutions. 

• Escalate technical, integration, and API-related issues when necessary. 

Pepperi & B2B Commerce Support 

• Support users of the Pepperi sales and ordering platform. 

• Troubleshoot application issues, workflow challenges, and data-related problems. 

• Assist with platform configuration, enhancements, and ongoing business process improvements. 

• Coordinate with business stakeholders to identify and implement system improvements. 

EDI Operations Support 

• Monitor and support Electronic Data Interchange (EDI) transactions and integrations. 

• Investigate transmission failures, mapping issues, connectivity problems, and trading partner exceptions. 

• Document recurring issues and assist with root-cause analysis and resolution efforts. 

Work Experience/Requirements for This Role 

Houston IT Site Lead Responsibilities (10% Effort) 

• Serve as the primary IT contact for the Houston office and warehouse. 

• Provide Level 1 support for hardware, networking, and end-user technology issues. 

• Support and maintain desktops, laptops, printers, tablets, iPads, and RF devices. 

• Manage hardware inventory, device deployments, replacements, and lifecycle activities. 

• Coordinate with corporate IT teams and vendors to ensure timely resolution of site issues. 

Infrastructure & Security 

• Troubleshoot and support Meraki network infrastructure. 

• Assist with monitoring system health, connectivity, and network performance. 

• Support cybersecurity initiatives and compliance with company security policies. 

• Ensure protection of company systems, data, and user access controls. 

Warehouse Technology Support 

• Support warehouse technologies, including RF scanners, Zebra printers, and operational equipment. 

• Work closely with warehouse leadership to ensure critical systems remain operational and minimize downtime. 

Service Management & Projects 

• Manage IT service requests and incidents through the company ticketing system. 

• Ensure timely documentation, prioritization, escalation, and resolution of support issues. 

• Participate in technology projects, including infrastructure upgrades, new application implementations, system enhancements, and hardware rollouts. 

• Collaborate with business and IT teams to improve operational efficiency and user experience. 

Schedule 

• Days: Monday-Friday,  

• Hours: 6:00am to 2:30pm (30-minute lunch) 

• Work Location: 15151 West Drive, Houston, TX 

Benefits 

• 401(k) matching 

• Dental insurance 

• Disability insurance 

• Health insurance 

• Life insurance 

• Paid time off 

• Parental leave 

• Tuition reimbursement 

• Vision insurance 

Global Market Foods is an Equal Opportunity Employer