IT Services Enterprise System Administrator

POSITION OVERVIEW

The Westminster Schools is committed to providing the best technology resources and solutions to support the school's mission. The IT Services department monitors the school's technology needs, evaluates new and emerging technologies, and provides the resources needed to enhance communication for all members of the school community. The IT Services department also supports professional development on integrating technology in the classroom and maintains the equipment needed to support the school's academic and administrative needs.

The IT Services Enterprise Systems Administrator is a key member of the IT Services infrastructure team, responsible for administering, maintaining, securing, and continuously improving Westminster's enterprise applications, software systems, and supporting technology infrastructure. This position manages the lifecycle of campus-wide Software-as-a-Service (SaaS) platforms and locally installed applications, including Google Workspace for Education and the Securly content filter, while supporting network services, identity management, system integrations, and related infrastructure technologies.

The Administrator collaborates with other IT Services personnel and campus stakeholders to ensure system reliability, operational continuity, and effective technology integration. This role also develops and maintains application evaluation, security review, documentation, and change management processes while supporting a strong cybersecurity posture that balances appropriate access with the protection of Westminster's students, employees, and institutional information.

Division Head: Chief Information Officer

Supervisor: IT Services Senior Engineer 

Supervisory Responsibilities: None

Position Status: Salaried, exempt, full-time, regular, 12-month

WORK SCHEDULE, TIME OFF & HOLIDAYS

Hours of Work: This is a full-time, 12-month position with typical working hours of 7:30 a.m. to 4:00 p.m., Monday through Friday. The position requires occasional evening, weekend, and school-break availability to support scheduled system maintenance, upgrades, and urgent operational needs.

Paid Time Off (PTO): The position is awarded 20 days of PTO annually, subject to the School's applicable PTO policies and procedures.

School Holidays: The position observes up to 17 paid school holidays annually, in accordance with the School's established holiday calendar and based on the employee’s scheduled work period. 

REQUIREMENTS AND QUALIFICATIONS

The requirements below represent the knowledge, skills, and abilities required for a successful candidate.

• High school diploma or equivalent; bachelor's degree in information technology, computer science, or a related field preferred.
• Minimum of five years of relevant systems administration experience, or an equivalent combination of education and experience.
• Demonstrated experience administering enterprise SaaS applications and software systems.
• Experience managing Google Workspace productivity platforms.
• Working knowledge of identity and access management, authentication protocols, and system security.
• Experience with application deployment, system updates, automation tools, monitoring tools, and techniques
• Strong troubleshooting, documentation, communication, and organizational skills.
• Ability to evaluate, implement, and maintain technology solutions that support reliable network, telecommunications, and enterprise system operations. 
• Knowledge of the installation, maintenance, and management of networking, telecommunications, and computing equipment 
• Ability to diagnose and resolve complex issues involving enterprise applications, infrastructure, and network connectivity with proven problem-solving and process refinement skills
• Demonstrated ability to collaborate effectively and provide responsive, service-oriented technical support
• Demonstrated ability to communicate effectively, manage competing priorities, exercise sound judgment, maintain confidentiality, and provide responsive technical support to a diverse school community.

Preferred Qualifications:

• Experience administering Google Workspace for Education in an independent school or other educational environment.
• Experience managing Apple platforms, including macOS, iPadOS, and iOS.
• Experience with Active Directory, LDAP, federated identity solutions, and authentication technologies.
• Experience developing and maintaining automation scripts using Python or similar languages.
• Experience deploying and managing SaaS software and systems in physical, virtualized, or cloud-based environments.
• Knowledge of network (wired and wireless) and telecommunication resources, services, and applications appropriate for a K-12 educational environment 
• Demonstrated ability to apply sound technical judgment, strategic thinking, and effective operational planning.
• Demonstrated initiative, adaptability, commitment to continuous professional development, and ability to work independently and collaboratively.
• Growth mindset: seeking ways to foster self-development and growth, both personally and for colleagues
• Excellent planning, prioritization, and organizational skills with the ability to successfully manage multiple tasks

Highly Desired Qualifications:

• K-12 SaaS system administration experienceand/or experience developing and maintaining processes for SaaS lifecycle (as a sys. admin or instructional owner) in a K-12 environment
• SQL experience in a production environment
• Experience with VMware vSphere, Microsoft Azure, and remote desktop technologies.
• Familiarity with Cisco networking and Meraki wireless technology
• Relevant industry certifications

ESSENTIAL RESPONSIBILITIES

• Manages the lifecycle of assigned enterprise Software-as-a-Service (SaaS) platforms, including requirements gathering, vendor evaluation, procurement coordination, implementation, maintenance, and retirement, in accordance with established School purchasing and approval procedures.
• Supports instructional divisions and business units in SaaS and software procurement and lifecycle management, ensuring vendor solutions meet and maintain compatibility and security criteria, with clear documentation of data roles, support contacts, licensing data, and key operating-level agreements.
• Identifies user training needs through support trends, system changes, and stakeholder feedback.
• Develops, documents, and maintains an inventory and provisioning and ownership matrix for SaaS and installed software.
• Develops and maintains a patch management and change management regimen for installed software and for updates for SaaS solutions, with an emphasis on end-user awareness for SaaS updates potentially impacting excellent educational and operational outcomes. 
• Supports compliance with Westminster's established data privacy, security, and information-sharing policies by evaluating system configurations, vendor practices, and access controls in collaboration with appropriate School personnel.
• Manages software packages via MDM and collaborates with the client services team on creating, maintaining, and documenting MDM profiles, configurations, and other settings
• Responds rapidly to system security and maintenance needs, including on weekends and evenings
• Assists the infrastructure team in developing system administration policies and long-range planning
• Administers, maintains, and supports assigned network and infrastructure systems, including servers, virtualized environments, network services, and related technologies to ensure reliable and secure campus operations.
• Monitors system and network performance, identifies potential vulnerabilities or service interruptions, and implements appropriate corrective actions in collaboration with the infrastructure team.
• Supports the configuration, maintenance, and troubleshooting of wired and wireless network services, authentication systems, and infrastructure integrations.
• Participates in system backup, recovery, disaster preparedness, and business continuity planning and testing for assigned enterprise and infrastructure systems.
• Develops and maintains technical documentation for assigned infrastructure systems, including configurations, maintenance procedures, system dependencies, and recovery processes.
• Collaborates with the infrastructure team on security and audit processes for all systems and the deployment of security tools 
• Responds to user email messages, phone calls, and help desk inquiries in a professional manner and in a timely fashion
• Enhances the enterprise security posture via deployment of new tools or upgrading existing solutions, such as JAMF Protect
• Supports a safe and secure learning environment by stewarding the internet content filter, classroom monitoring tools, and related assets; supports end-user training and family onboarding for parent-facing reports.
• Serves as a primary administrator for Google Workspace for Education Plus
• Conducts sandbox beta and user acceptance testing as necessary
• Helps evaluate the need for updates, upgrades, enhancements, preventive maintenance, and/or new systems
• Participates in the development of consulting support and user education activities related to the use of SaaS and software by faculty, staff, and students  
• Engages in a planned program of professional development, coordinated with IT Services’ goals and responsibilities; maintains continual growth in professional skills and knowledge essential to the position
• Performs other duties as assigned.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this position, the employee is required to sit; stand; walk; use hands to finger, handle, and feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, and crawl; talk and hear; engage in moderately strenuous physical activity both indoors and out. The employee may occasionally lift or move up to 60 pounds, with appropriate assistance or equipment as necessary. The position requires the ability to operate computer equipment, perform detailed technical work, communicate effectively, and move throughout campus. Work is performed primarily indoors in office, classroom, and technology infrastructure environments, with occasional exposure to outdoor conditions, elevated equipment noise, and uneven surfaces. This position requires close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The ability to become certified in CPR, AED, and First Aid is required.

Westminster is a drug-free, smoke/vape-free campus.

 

TRAVEL

This is an on-campus position requiring regular, in-person attendance at The Westminster Schools. Occasional local or overnight travel may be required for professional development, vendor meetings, or School-related business. Operation of a School-owned vehicle may be required, subject to Westminster's driver eligibility and vehicle use policies. 

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Westminster is committed to equal opportunity in employment.  It is Westminster’s policy to provide equal employment opportunities and administer terms and conditions of employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran under applicable federal, state, and local laws.  EOE/M/F/D/V.