IT Service Management Specialist

Title: IT Service Management Specialist

Duration : Direct Hire

Location : New York, NY 10001

Position: Onsite

Work Hours: This position is a 3-day work week, consecutive days,7:30a.m. until 8:00 p.m. and includes weekends and holidays. The days worked rotate on a predetermined schedule.(4 weeks Mon thru Wed then 4 weeks Thu thru Sat.)

Job Description:

• The Client has a vacancy for a Job Administration/Production Control Technician reporting to the night Shift Supervisor.
• This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
• The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server.
• The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX.
• The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation.
• The candidate will also be required to occasionally migrate software to the production and/or test environments.
• Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.

Experience:

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
• 5 years' experience escalating and documenting critical job failures and schedule problems.
• 5 years of experience with hands-on work with executing and performing preliminary troubleshooting activities involving: scheduler, batch processes, and cycle flows.

Minimum Qual Requirements

1. A baccalaureate degree from accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree from accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations

Preferred Skills:

• Extensive experience working in Production Control with mainframe or mid-range computer Familiarity with establishing job dependencies
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package
• Knowledge of z/OS JCL and TSO/ISPF
• Experience with mainframe compile, link, and bind procedures
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills. Strong understanding of standard SDLC methodologies
• Knowledge of IMS, D82 Knowledge of UNIX
• Knowledge of PUTTY, WinSCP
• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
• Knowledge of PeopleSoft People Tools (Process Monitor)