IT - Service - Lab Computing Analyst

Mindlance

Location not stated
4 months ago

Windows
Change Management
GxP

4 months ago

Not scoredNo CV on file. Upload one and this job gets a score out of 100.Upload CV

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

Job Description Summary:

We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a
dynamic PerkinElmer lab IT service team.

Job Responsibilities:
· Implement, monitor, and provide technical support of customer laboratory IT environments, typically
integrated with instrumentation

· Implement customer specified benchtop computing design and processes

· Administer and assures connectivity of customer’s Windows based platform

· Support of the operating system, desktop hardware and peripherals, instrument-controlled software,
core desktop applications and imagining of computers

· Manage On-boarding, retirement, and relocation of equipment

· Implement Windows based security, including but not limited to: user / group permissions, file /
folder permissions, group policies, local security policies, etc.

· Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall
support of the desktop platform in a timely manner

· Ensure adherence to client’s corporate policies through periodic reporting and compliance programs

· Act as the technical support contact for instrument vendor

· Repair and troubleshoot instrument related computers and escalating issues to the client
infrastructure teams

· Provide technical support for new system validations and change management efforts

· Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information
specified by the client

· Submit weekly Engineer reports to the team lead by COB on the last business day of the week

· Act as client Liaison for software/hardware related inquiries

· Participate in client team meetings

· Provide support across all PerkinElmer Enterprise practices as required

· Demonstrate appropriate use of office equipment/software after training

· Maintain training and compliance in areas of health and safety, security, environmental and
operational aspects of daily activities in the working environment

Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities of this job at any time.

Critical Skills:

· Excellent customer service skills complimented by an ability to listen to and interpret client requests.

· Ability to troubleshoot complex technology issues.

· Strong verbal and written communication skills.

· Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

· Bachelor’s Degree with two plus years of technical experience OR

· Associates Degree with three plus years of technical experience OR

· High School Diploma or equivalent with five plus years of technical experience

Preferred Qualifications:

· Experience with technologies including Microsoft Office, networking, remote computing and backup
systems.

· Experience with scientific instrumentation

· Experience in Life Science environment

· Experience in a validated environment

· Experience working in GxP, ISO, and FDA compliant facilities

Working Environment:

· Must be able to work in a laboratory, controlled environments requiring personal protective
equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Proprietary

· Job pace may be fast and job completion demands may be high.

· Must be able to remain in a stationary position more than 25% of the time

· The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings
onsite Frequently operate on instruments, objects, tools or controls, which will require regularly
bending, squatting, stretching and reaching in order to perform in a service function.

· Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

· Specific vision abilities required by this position include without limitation, the ability to observe
details at close range distance vision, color vision, peripheral vision, depth perception, and ability to
adjust focus in order to perform the essential service functions of this position.

· Occasionally operates a computer and other office machinery, such as a calculator, copy machine,
and computer printer.

· Employee may be required to handle hazardous waste according to local, state, and federal
regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling
hazardous waste.

· Potential risk to lab-based hazards including but not limited to extreme temperature, biological
materials, and hazardous chemicals.

· May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to
wear a respirator as protection against hazards present in the laboratory environment.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

IT - Service - Lab Computing Analyst · Mindlance

Auto apply with Likeremote