IT Service Desk

Diverse Lynx India

Location not stated

1 month ago

Role Descriptions: Serve as the first point of contact for all IT service requests and incidents via phone| email| or ticketing system Provide Level 1 support for hardware| software| network| and application issues Log| categorize| and prioritize incidents and service requests in the ticketing system Troubleshoot and resolve common technical issues in a timely manner Escalate complex incidents to Level 2/3 support teams as needed Monitor ticket queues to ensure SLA compliance Assist in user account management (password resets| access provisioning| etc.) Maintain accurate documentation of issues| solutions| and procedures Contribute to knowledge base articles and continuous service improvement
Essential Skills: Service Desk Agent is responsible for providing first-line technical support| resolving IT-related issues| and ensuring seamless service delivery to end users. This role requires strong troubleshooting skills| communication abilities| and a commitment to delivering excellent customer service.

IT Service Desk · Diverse Lynx India

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