HI
IT production support
Han IT Staffing
- Location not stated
- 10 months ago
- triage
- AWS
- Splunk
- Grafana
- Honeycomb
- CloudWatch
- ServiceNow
10 months ago
- Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately
- Look through logs, databases, applications to find the problem/root cause
- Automate or improve processes by developing scripts, code/apps
Qualifications
5+ yrs of experience
- Ability to learn quickly and retain information
- People skills (good communication, approachable, good energy, handles stressful situations, etc.)
- Problem solver (does not need to code)
- AWS experience nice to have
- Monitoring tool (Splunk, Grafana, HoneyComb, AWS CloudWatch) experience nice to have
- Control-m & scripting skills nice to have
- ServiceNow experience nice to have
- Mainframe experience nice to have
- Strong technical aptitude with some hands-on experience in any relevant technologies.
- Backgrounds that help:
- Mainframe exposure (nice to have)
- AWS monitoring tools (nice to have)
- Any coding/development experience (not required but beneficial; top analysts typically have it)
- Strong problem-solving skills and ability to handle ambiguity.
- Must be comfortable learning a large and diverse technical environment.
- Looking for someone willing to stay 2–3 years due to long learning curve.
- Potential for conversion to full-time if performance and fit are strong fit
IT production support · Han IT Staffing