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IT Operations Specialist
Talent Technical Services, Inc
- 🇺🇸 United States
- On-site
- Staff / Principal
- 9 hours ago
- $40 – $42 / hour
- Windows
- Active Directory
- Intune
- CompTIA A+
- ITIL
9 hours ago
Job Location: Columbia, SC, 29201 (Onsite)
Job Duration: 12 Months
Job Schedule: Monday–Friday, 8:30 AM–5:00 PM
Job Summary:
- The role provides front-line technical and customer service support to agency staff in a formal financial environment, resolving routine issues, escalating complex problems, and supporting day-to-day IT operations and initiatives under supervision.
- Contract-to-hire placement of an IT operations and support professional, with intent to convert to a full-time state position upon successful completion of the contract period.
- Serve as the first point of contact for staff seeking IT assistance by phone, email, or in person.
- Aim to deliver consistent, high-touch support with a focus on first-response resolution.
- Troubleshoot and resolve routine issues with desktops, laptops, mobile devices, printers, and standard software applications.
- Escalate complex problems to senior IT staff or managed service providers while keeping users informed.
- Process account setup, password resets, and access requests in line with agency policies and security standards.
- Manage security and distribution group membership in line with agency access policies.
- Perform post-maintenance testing after managed service provider maintenance windows and report issues.
- Open, track, and follow up on tickets with managed service providers through resolution.
- Document requests, resolutions, and user feedback in the agency's ticketing system.
- Educate users on IT best practices, system usage, and agency technology guidelines.
- Support IT initiatives and projects under supervision, such as equipment rollouts and software updates.
- Perform occasional break/fix and hardware support, including diagnosing, repairing, or replacing desktops, laptops, peripherals, and mobile devices, and coordinating warranty or vendor repairs.
- Maintain IT asset inventory, including tracking equipment assignment, receipt, deployment, and retirement, and keep inventory records accurate and audit-ready
- Maintain strict confidentiality and security when handling sensitive financial and accounting data.
- Monitor and perform occasional rotating after-hours work to address incidents, support system maintenance, and meet deadlines.
- 2+ years of help desk or IT support experience
- Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices
- Bachelor's degree in Information Technology, Computer Science, or a related technical field; equivalent work experience in information technology or information security may be considered.
- Experience in a customer-facing role (IT, banking, finance, or another professional service industry)
- Experience with help desk software and ticketing systems
- Exposure to Active Directory, Microsoft Entra ID, and Intune for account and device management
- Experience working with managed service providers or submitting and tracking vendor tickets
- CompTIA A+
- ITIL Foundation
- Microsoft Certified Fundamentals (e.g., Microsoft 365)
IT Operations Specialist · Talent Technical Services, Inc