W
IT Operations Engineer
Workway
- 🇺🇸 United States
- On-site
- Manager or above
- 5 hours ago
- VoIP
- Microsoft Windows
- Incident Management
- Windows
- MacOS
- Active Directory
- Windows Server
- TCP/IP
- DNS
- DHCP
- Pension
5 hours ago
TheIT OPERATIONS ENGINEER is responsible for the specific duties listed below.
Your specific duties will include:
- Responding promptly and professionally to requests for technical assistance in person, via phone, or electronically.
- Installing, configuring, and updating computer hardware, operating systems, and software.
- Supporting and maintaining bank hardware, including PCs, laptops, printers, scanners, VoIP phones, and other enterprise technology.
- Supporting and maintaining bank software, including Microsoft Windows, Microsoft 365, routine system patching, Client Premier banking applications, Client Business Analytics, and other financial platforms.
- Diagnosing, troubleshooting, and resolving hardware, software, network, and peripheral equipment issues (printers, scanners, mobile devices).
- Researching complex technical questions using available knowledge bases, technical resources, and documentation.
- Providing technical guidance, troubleshooting tips, and training to end-users on software, hardware, and network systems.
- Following standard IT, helpdesk, and incident-management procedures.
- Logging all helpdesk tickets accurately and collaborating with other IT teams to escalate and resolve complex technical issues.
- Maintaining an accurate inventory of corporate technology assets and equipment.
- Assisting with the day-to-day operations and monitoring of computer networks.
- Developing and maintaining training materials, procedures, user manuals, and knowledge base documentation.
- Collaborating with IT Operations teammates to share knowledge and ensure the team is equipped with the skills and tools needed to succeed.
- Assisting the Head of IT (and other supervisors as assigned) with operational support, application management, and project execution.
- Managing and prioritizing daily technical assistance requests to ensure all tasks and service level agreements (SLAs) are met.
- Keeping track of emerging technology trends and best practices in IT and banking application support.
- Complying fully with all bank policies, procedures, and regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering, Code of Conduct), and completing all mandatory compliance training on time.
- Performing other related tasks and operational projects as assigned by the team lead, manager, or Head of IT.
- High school diploma or associate degree (or an equivalent combination of relevant education and direct experience).
- 5+ years of IT helpdesk or technical support experience (preferred).
- 2+ years of experience supporting IT applications, specifically Client Premier and related financial platforms (preferred).
- Proficiency in Client Premier Core, Business Analytics, BPM, and related reporting tools.
- Solid understanding of Windows and macOS operating systems, Microsoft Office Suite, Active Directory, Windows Server environments, and core networking concepts (TCP/IP, DNS, DHCP).
- Solid experience with PC imaging tools and maintaining standard deployment images.
- Practical technical troubleshooting skills across networks, hardware, and system environments.
- Ability to work outside normal business hours when required, including occasional evenings and weekends.
- Strong organizational, multitasking, and interpersonal skills.
- Proven ability to work effectively with minimal supervision in a deadline-driven environment.
- Strong written and verbal communication skills, with the ability to collaborate cross-functionally with internal departments, stakeholders, and external vendors.
- Willingness and ability to travel to assigned bank data centers and branch locations as necessary.
- Openness to taking on extended technical and operational duties as business needs evolve.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visithttp://www.workway.com/EEO. To receive state and federal compliance posters, e-mailhr@workway.comor call 972.514.1515.
We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice:Privacy Policy
#IT #ITOperations #ITHelpDesk #OperationsEngineer #ITOperationsEngineer #CSS
IT Operations Engineer · Workway