PL
IT Operations Engineer
PeopleNTech LLC
🇺🇸 United States
On-site
5 months ago
- Dynatrace
- CloudWatch
- ServiceNow
- triage
- SQL
- AWS
5 months ago
Any visa is Ok.
Role: IT Operations Engineer
Location: Denver, CO
Client: Daten Technology Solutions
Role Purpose
Provide hands-on operational support for telecom digital platforms while contributing torunbook automation, monitoring improvements, and operational analytics. The role focuses onefficient incident resolution, data troubleshooting, and automation of repetitive support tasks.
Key Responsibilities
- Investigate and resolve L2/L3 production incidents across application, API, and database layers
- Monitor system health and respond to alerts from Dynatrace, CloudWatch, and monitoring tools
- Perform root cause analysis using application logs, database queries, and telemetry data
- Execute operational tasks using runbooks and automated workflows
- Assist in creating automation scripts for common operational tasks
- Support ServiceNow incident lifecycle management including triage, updates, and closure
- Work with third-party vendors and integration systems to resolve operational issues
- Maintain knowledge base documentation and operational playbooks
- Support data analysis for incident trends and operational improvement initiatives
Required Technical Skills & Experience
- 4–6 years experience inApplication Support or Production Support
- Experience troubleshootingtelecom or digital service platforms
- StrongSQL query skills for data validation and incident diagnostics
- Basic familiarity withAWS services and monitoring tools
- Experience usingServiceNow ticketing workflows
- Exposure tolog analysis, API troubleshooting, and data validation
- Knowledge of scripting or automation tools is an advantage
- Strong understanding of telecom BSS concepts including Billing, Charging, Subscription Management, and Order Management
- Experience with proration, recurring charges, usage-based billing, and invoice lifecycle
- Experience handling production issues related to billing discrepancies, failed activations, and subscription errors
- Ability to analyse order-to-cash flows across integrated telecom systems
Nice to Have
- Knowledge of promotions, discounts, bundles, and offer configuration
- Understanding of customer lifecycle, plan migrations, and account management
- Familiarity with payment processing, recharge/top-up flows, and financial transactions
IT Operations Engineer · PeopleNTech LLC