IT Manager

IT Manager

Youth RISE Foundation

Expected Commitment: 10–15 hours per week

Location: Remote / Flexible

Reports To: Executive Director of Operations

Department: Information Technology

IMPORTANT: PLEASE READ BEFORE APPLYING

Youth RISE Foundation is seeking anIT Manager to help maintain, improve, and develop the technology systems that support the organization's day-to-day operations.

This opportunity is designed for someone withsome experience in information technology, systems administration, technical support, cybersecurity, software administration, or a related area who wants to strengthen their skills while contributing to a growing nonprofit.

The position is currentlyunpaid and does not guarantee compensation or future employment.

The expected commitment is approximately10–15 hours per week, with flexibility around the individual's schedule.

About the Position

The IT Manager is responsible for helping Youth RISE Foundation maintain a reliable, secure, organized, and user-friendly technology environment.

The position provides hands-on exposure toIT operations, systems administration, cybersecurity, software management, user support, documentation, and technology planning.

The IT Manager will work closely with the Executive Director of Operations and organizational leadership to ensure that technology supports the Foundation's mission and operational needs.

Core Responsibilities

IT Operations

• Support the organization's day-to-day technology operations.
• Monitor organizational technology systems.
• Help maintain technology infrastructure and services.
• Identify technical issues and coordinate appropriate solutions.
• Maintain documentation for important systems and processes.
• Help establish standardized IT procedures.

User Support

• Provide basic technical support to authorized staff, volunteers, interns, and leadership.
• Assist users with account access and common technical issues.
• Troubleshoot software and platform problems.
• Escalate complex technical issues when appropriate.
• Develop basic technology guides and instructions.

Account & Access Management

• Assist with organizational account creation and deactivation.
• Maintain appropriate access permissions.
• Support role-based access management.
• Assist with onboarding and offboarding technology processes.
• Regularly review access and identify unnecessary permissions.

Microsoft 365 & Collaboration Systems

• Assist with administration of Microsoft 365 services.
• Support Microsoft Teams and organizational collaboration tools.
• Help manage shared mailboxes and organizational accounts.
• Assist with Microsoft SharePoint and document-management systems where applicable.
• Support integration of approved organizational technology platforms.

Cybersecurity

• Help promote organizational cybersecurity practices.
• Assist with implementation of security policies.
• Support multi-factor authentication and secure account practices.
• Identify potential security risks and escalate concerns.
• Assist with security awareness initiatives.
• Help maintain appropriate technology security documentation.

Software & Technology Management

• Maintain an inventory of organizational technology platforms.
• Assist with software evaluations.
• Research technology solutions appropriate for nonprofit organizations.
• Help identify free or low-cost technology resources.
• Support implementation of approved software.
• Monitor technology needs across departments.

Technology Projects

• Assist with technology implementations and migrations.
• Support department technology projects.
• Help develop implementation timelines.
• Coordinate technical requirements with vendors or service providers when appropriate.
• Document project outcomes and system changes.

IT Documentation

The IT Manager will help maintain documentation including:

• System inventories
• Account-management procedures
• Access-control procedures
• IT onboarding procedures
• IT offboarding procedures
• Troubleshooting guides
• Technology policies
• Security procedures
• Vendor information
• System configuration documentation
• Technology emergency procedures

Who We're Looking For

The ideal candidate is:

• Organized and detail-oriented.
• Comfortable troubleshooting technology.
• Interested in IT and systems administration.
• A strong communicator.
• Patient when assisting nontechnical users.
• Able to explain technical concepts clearly.
• Comfortable learning new platforms.
• Security-conscious.
• Able to work independently.
• Reliable and responsive within the agreed schedule.
• Interested in growing their technical and leadership skills.

You do not need to know every technology platform Youth RISE uses.

We are looking for someone who iscurious, resourceful, willing to learn, and comfortable figuring things out.

Preferred Experience

Some relevant experience is preferred, but extensive management experience isnot required.

Relevant experience may include:

• IT support
• Help desk
• Systems administration
• Microsoft 365 administration
• Cybersecurity
• Network administration
• Software administration
• Cloud services
• Technical support
• Information systems
• Database administration
• Technology project management
• Nonprofit technology
• Student IT organizations
• Technical internships

Relevant education or certifications may include information technology, computer science, cybersecurity, information systems, network administration, or related fields.

Certifications such as CompTIA, Microsoft, Google, Cisco, or similar credentials are welcome butnot required.

Professional Development

This opportunity can help strengthen skills in:

• IT operations
• Systems administration
• Cybersecurity
• Microsoft 365 administration
• Technical support
• User-access management
• Technology documentation
• IT project management
• Vendor coordination
• Technology strategy
• Nonprofit technology management
• Leadership and communication

As your experience develops, you may have opportunities to take ownership of larger technology projects and initiatives.

Time Commitment

10–15 hours per week

The position is intentionally structured around amanageable and flexible 10–15 hour weekly commitment.

The role does not require a traditional 9-to-5 schedule.

Specific technical projects or urgent technology matters may occasionally require additional coordination, but the general expectation remains within the agreed weekly commitment.

Compensation

Currently Unpaid

This position is currently unpaid and does not guarantee salary, wages, benefits, or future employment.

If Youth RISE Foundation develops the financial capacity to provide compensation for this or similar work in the future, any compensation would be subject to organizational approval, applicable law, and an appropriate written agreement.

Approved expense reimbursement or other permitted support may be available in accordance with Foundation policies.

What You Can Gain

Through this opportunity, you may gain:

• Practical IT management experience
• Systems administration experience
• Microsoft 365 experience
• Cybersecurity exposure
• Technology project-management experience
• Nonprofit technology experience
• Leadership experience
• Professional networking
• Opportunities to build an IT portfolio
• Professional references based on demonstrated performance
• Experience supporting a growing organization

Important Security Expectations

Because this role may involve access to organizational systems and information, the IT Manager must:

• Maintain strict confidentiality.
• Follow Youth RISE information-security policies.
• Use only authorized accounts and systems.
• Never share credentials.
• Never access information without authorization.
• Report suspected security incidents promptly.
• Follow established access-control procedures.
• Protect organizational and participant information.

Access to sensitive systems will be provided only when necessary for assigned responsibilities.

Application Requirements

Interested candidates should submit:

1. Resume or professional profile
2. Brief statement of interest
3. Relevant technical experience or skills
4. Approximate weekly availability

A lengthy cover letter is not required.

We want to understandwhat technology experience you bring, what you would like to learn, and why supporting Youth RISE Foundation interests you.

Why Join Youth RISE?

Youth RISE Foundation is building an organization where technology is an essential part of how our teams communicate, collaborate, deliver programs, and serve young people.

This opportunity allows you to contribute10–15 hours per week, gain practical IT management experience, strengthen your technical skills, and help build the technology infrastructure of a growing nonprofit.

If you're looking for an opportunity tolearn, build, troubleshoot, lead, and grow alongside an organization, we encourage you to apply.

Youth RISE Foundation

Resources • Inspiration • Service • Empowerment