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Transaction Network Services (UK) Limited logo

IT Helpdesk Support Specialist

Transaction Network Services (UK) Limited
  • 🇧🇷 Brazil
  • On-site
  • 1 day ago
  • SAS
  • Azure
  • Active Directory
  • MacOS
  • Windows
  • Mac
  • Outlook
  • Excel
1 day ago
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An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Help Desk I technician will report to the Supervisor, APAC SAS and will be responsible for support of the TNS corporate workstation and environment. The Help Desk I technician will be responsible for specific areas that impact the user corporate IT environment, including Office365 help requests, Azure and Active Directory account support, software installations, security patches and updates for MacOS and Windows systems. In addition, ensure timely resolution of employee requests either through immediate resolution or escalation to appropriate support personnel.

Responsibilities

  • Address and resolveemployee concerns in a professional andtimelymanner. 

  • Tier 1 support of corporate Windows and Mac workstations & mobile devices 

  • Corporate application support such as Outlook, Word, Excel,  

  • Security support – DUO MFA, Windows BitLocker, Websense Web proxy & OS patching  

  • Have a basicunderstanding of employee business workflow and mission critical applicationstack.  

  • Assist with testing of new and existing approved workstationapplications. 

  • Assist withapplication installationsacross all supported endpointdevices. 

  • Document work byensuring ticketsare logged for support request andnote troubleshooting steps when escalating. 

  • Shift coverage during the week – 24 x 5 

  • Participate in rotation of on-call after hours and weekendsupport. 

Qualifications

  • 1+ years' experience withcorporateWindows andMacBooktroubleshooting 

  • 1+ years Windowsadministrative skill set, including Enterpriseapplications. 

  • 1+ years troubleshooting in the Windowsenvironment. 

  • Experience in a real-timecorporate supportenvironment. 

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

IT Helpdesk Support Specialist · Transaction Network Services (UK) Limited

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