IT Helpdesk

Location: Multiple Locations
Terms: Full-Time, On-Site

Summary:
Help Desk Support personnel serve as the first point of contact for IT-related issues within each company. They assist end-users with troubleshooting hardware, software, and network problems.

Key Responsibilities:

• Respond to user requests and incidents via ticketing systems, phone, or in person.
  
  

• Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
  
  

• Assist with software installation, updates, and licensing.
  
  

• Escalate unresolved issues to appropriate technical teams.
  
  

• Maintain detailed documentation of incidents and solutions.
  
  

Qualifications:

• Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent.
  
  

• 1-2 years of experience in technical support or a similar role.
  
  

• Familiarity with Windows/Mac OS, Microsoft Office, and basic networking.
  
  

Certifications:

• CompTIA A+
  
  

• Microsoft Certified: Modern Desktop Administrator Associate
  
  

ITIL Foundation