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IT End User Support Specialist
inSync Staffing Inc.
- 🇺🇸 United States
- On-site
- Manager or above
- 16 hours ago
- Microsoft Windows
- Health insurance
- Pension
16 hours ago
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In this role, you will support Olin’s business objectives by planning, coordinating, and improving end-user technology services, including executive and site support, security administration, mobile devices, print services, collaboration platforms, and other workplace technologies. The role partners with business stakeholders, service providers, and vendors to enhance the employee technology experience, promote technology adoption, and establish effective processes and performance standards for collaboration, conferencing, and managed print solutions. The role also develops and executes proactive, real-time monitoring of Microsoft Teams environments to identify, troubleshoot, and resolve service issues.
Olin Corporation is a leading vertically-integrated global manufacturer and distributor of chemical products and a leading U.S. manufacturer of ammunition. The chemical products produced include chlorine and caustic soda, vinyls, epoxies, chlorinated organics, bleach and hydrochloric acid. Winchester's principal manufacturing facilities produce and distribute sporting ammunition, law enforcement ammunition, reloading components, small-caliber military ammunition and components, and industrial cartridges. Visit www.olin.com for more information on Olin.
Essential Job Functions
Partner with business stakeholders and IT teams to identify opportunities for end-user education, knowledge sharing, and effective adoption of workplace technologies.
Support the day-to-day administration, configuration, maintenance, and real-time monitoring of Microsoft Teams and Teams Town Hall environments to identify and resolve performance and service issues.
Provide hands-on support for Teams Rooms, audio/visual systems, executive meetings, high-priority events, and large-scale virtual broadcasts, including setup, preparation, and issue resolution.
Deliver White Glove support to senior leaders and executives, primarily in the Clayton office, with a focus on responsive service and a high-quality user experience.
Oversee the configuration, deployment, and management of enterprise print services, including secure print, managed print accounts, devices, vendors, and related service performance.
Support standard Microsoft Windows administration, endpoint deployments, and system configuration activities.
Work with service providers and vendors to establish and maintain effective processes, meet service level agreements, and drive continuous improvement in end-user support.
Evaluate service delivery performance, end-user satisfaction, ticket resolution, and feedback trends; escalate critical issues to the appropriate IT leadership.
Coordinate support resources based on forecasted business needs and promote standardized service delivery and end-user engagement practices.
Ensure support teams are prepared for relevant Olin IT projects, technology changes, and service initiatives.
Essential Job Requirements
Bachelor's degree*; emphasis in Information Technology, Computer Science, Business, Communications, or a related discipline preferred.
Minimum 5 years of related work experience. Information technology, customer service, and/or service provider experience strongly preferred.
Experience working within a corporate office environment.
Excellent organizational, analytical, written and verbal communication, and presentation skills.
Strong interpersonal skills with the ability to establish effective working relationships with individuals at all levels of the organization, from entry-level employees to the CEO, in support of IT department objectives.
Demonstrated ability to prioritize and manage multiple projects and initiatives.
Experience managing vendors or service providers preferred; experience providing support to senior executives preferred.
Prior Olin experience in a relevant position preferred.
*Degree must be from a school that is accredited by an accrediting agency recognized by the Secretary of Education of the U.S. Department of Education or equivalent program from an international university.
No form of sponsorship will be provided. Only those who are legally authorized to work in the United States will be employed. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship now or in the future, are not eligible for hire.
Benefits (employee contribution):
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
IT End User Support Specialist · inSync Staffing Inc.