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CI

IT Customer Relationship Manager

Crescens Inc.
  • 🇨🇦 Canada | 🇺🇸 United States
  • Hybrid
  • Manager or above
  • 13 hours ago
  • CI/CD
  • Agile
13 hours ago
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Role: IT Customer Relationship Manager
Location: Richmond, VA (Hybrid)
Duration: 8+ Month
Type: Contract

Note:
**local candidates required due to onsite requirement
**First round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT's Parking
Management Office or procuring their own parking
**Contract to be extended beyond 6/30/26, likely by 6-12+ months

Job Descriptions:
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
  • Position specific responsibilities and duties will include, but not limited to:
  • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
  • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
  • Bachelor's degree or six (6) years or more of related experience. (6yrs)
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
  • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
  • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
  • Ability to connect strategy to execution; Strategic thinker. (10yrs)
  • Experience in Product Line planning, development and management. (10yrs)
  • Understanding of VDOT's Organization Structure to include Districts and Central Office.
Required Skills:
  • Bachelor's degree or six (6) years or more of related experience in a role within Information Technology.
  • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)
    Strong communication skills in writing, speaking and presenting with leadership of all levels.
  • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.
  • Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.
  • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.
  • Ability to connect strategy to execution; Strategic thinker
  • Experience in Product Line planning, development and management.
  • Understanding of VDOT's Organization Structure, how VDOT and VITA interact.
  • BRMP Certification

IT Customer Relationship Manager · Crescens Inc.

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