IT Contractor (Level 1/2)

TeamLogic IT, Durham, NC

🇺🇸 United States

Hybrid

Manager or above

5 months ago

$35 – $60 / hour

AI
Windows Server
Windows
Cisco
M365
Azure Active Directory
VMware
Hyper-V

5 months ago

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Benefits:

Employee Referral Program
Mileage reimbursement
Flexible schedule
Free uniforms
Opportunity for advancement

We are seeking a skilled IT Contractor who will provide technology-related services to our organization on an as-needed basis. This independent professional will assist with managing, developing, and troubleshooting client IT systems on a project-based or term-based contract. The IT Contractor responsibilities include, but are not limited to, deploying new systems, troubleshooting hardware and software issues, and training client staff on new technologies.
Our ideal candidate is knowledgeable in various IT fields, ranging from system administration to network and security infrastructures.
Responsibilities:

Troubleshoot and resolve network, connectivity, and performance issues across wired and wireless environments
Utilize RMM (Remote Monitoring and Management) tools to proactively monitor, troubleshoot, and remediate issues
Meet or exceed internal Service Level Agreements (SLAs), maintaining 80% attainment or higher
Respond to and resolve incidents in accordance with defined SLA targets and operational standards
Accurately document work performed and record time entries daily in the PSA (Professional Services Automation) system
Identify opportunities to reduce repeat incidents through improved processes, automation, and AI‑enabled tooling

Qualifications:

Prior help desk or technical support experience, or equivalent hands‑on IT experience
Proven ability to manage and prioritize multiple customer requests throughout the day
Professional demeanor with a strong focus on customer satisfaction
Excellent written and verbal communication skills
Experience with wireless access point (AP) networking and troubleshooting
Hands‑on experience deploying and supporting Windows Server and Windows desktop operating systems
Experience configuring and troubleshooting networking and security devices (Cisco, SonicWALL, WatchGuard, HP, or comparable platforms)
Experience supporting Microsoft 365 environments, including M365 administration and troubleshooting
Working knowledge of Azure Active Directory
Experience with virtualization platforms such as VMware and Hyper‑V a plus

Certifications:

A successful candidate may have, but is not required to have, one or more of the following CompTIA certifications: A+, Network +, Security+

Physical Requirements:

Ability to lift and carry equipment weighing up to 50 pounds
Ability to stand, bend, climb, and perform physical tasks for extended periods, up to a full workday as needed
Ability to work on ladders and safely access equipment in various physical environments
Ability to operate computers, tools, and other equipment required to perform job duties
Ability to process information efficiently using computer systems and related technology
Ability to read, write, and communicate effectively in English to accurately complete documentation and interact with clients and team members
Ability to communicate courteously and professionally with customers, employees, and vendors
Ability to work flexible hours or varied schedules when required to support operations

Flexible work from home options available.

IT Contractor (Level 1/2) · TeamLogic IT, Durham, NC

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