IT Client Success Site Support Specialist – Contract Worker

• Job Title: IT Client Success Site Support Specialist – Contract Worker
• Location: Frisco, TX (in-office presence required)
• Schedule: Monday–Friday, 9:00 AM–5:00 PM

• McAfee is seeking an IT Client Success Site Support Specialist to deliver responsive, high-quality technology support for employees across corporate offices. This role focuses primarily on resolving IT support tickets and providing remote support to employees company-wide, while serving as onsite backup to the primary Frisco site support technician.
• The successful candidate will support Windows, macOS, mobile devices, and cloud-based desktops, with a strong focus on customer experience and consistent service delivery.

• Create, manage, and resolve IT support tickets in accordance with established service standards and SLAs.
• Provide remote technical support to employees across multiple locations.
• Provide hardware and software support, including installation, troubleshooting, and end-user guidance.
• Support employee onboarding by preparing, configuring, and deploying devices.
• Assist with IT asset lifecycle activities.
• Serve as backup to the primary site support technician.
• Support conference room technology, including Microsoft Teams Rooms.
• Provide technical support for onsite and virtual live events.
• Maintain technical documentation and knowledge articles.
• Identify recurring issues and recommend improvements.

Required Skills and Competencies

·Customer Service and Communication

• Deliver friendly, professional, and patient support.
• Communicate technical concepts clearly to non-technical users.

·Troubleshooting and Problem Solving

• Diagnose and resolve desktop, mobile, and connectivity issues.
• Escalate issues appropriately when needed.

·Time Management and Prioritization

• Manage competing priorities and meet response targets.

·Confidentiality and Discretion

• Handle sensitive and confidential information professionally.

·Adaptability and Proactivity

• Learn new technologies and adapt to changing business needs.
• Work independently and collaboratively.

·Technical Expertise

• Experience supporting:
• Windows and macOS operating systems
• Mobile devices (iOS and Android)
• Basic network connectivity troubleshooting
• Client patching and security controls
• Microsoft 365 applications
• Enterprise collaboration tools
• Ticketing systems (Salesforce or similar)

·About You

• 3–5 years of desktop, help desk, or IT support experience
• Experience working in a ticket-driven support environment
• Organized, detail-oriented, and reliable
• Strong interpersonal and collaboration skills
• Professional, service-oriented attitude
• Continuous learning mindset
• Adaptable under changing priorities
• Relevant certifications are a plus but not required