HI
IT Client Success & Executive Support Specialist
Han IT Staffing
šØš¦ Canada
On-site
Manager or above
2 months ago
- Windows
- MacOS
- Intune
- Jamf
- iOS
- Android
- Vulnerability Management
- Outlook
- Excel
- PowerPoint
2 months ago
Location
Newport Beach, CA (In-office presence required)
Key Responsibilities
- Provide comprehensive hardware and software support, including installation, troubleshooting, break/fix, and end-userā training for onsite and remote employees.
- Deliver white gloveā IT support for executive leaders and their executive assistants.
- Support Board levelā meetings, executive briefings, and other strategic meetings.
- Manage IT asset lifecycle activities, including inventory tracking, deployment, reclamation, and documentation.
- Support employee onboarding by preparing, configuring, and deploying devices and ensuring a seamless first day experience.
- Create, manage, and resolve IT support tickets in accordance with established service standards.
- Perform site support activities, including maintaining local network connectivity, print services, and office technology infrastructure.
- Set up, maintain, and support conference room technology, including Microsoft Teams Rooms and related AV solutions.
- Provide technical support for onsite and virtual live events, including planning, setup, execution, and post event support.
- Design and implement proactive support measures, dashboards, and continuous improvement initiatives to enhance service quality.
- Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Customer Service & Communication
- Demonstrated ability to deliver exceptional, white gloveā customer service to employees at all levels, including executive leadership.
- Strong verbal and written communication skills with a professional, courteous, and confident demeanor.
- Exceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and nontechnical issues.
- Ability to operate calmly and effectively in high-pressure executive support environmentsā.
- Proven ability to manage multiple requests and projects simultaneously, prioritize effectively, and meet deadlines.
- Ability to handle sensitive and confidential information with the highest level of professionalism and discretion.
- Comfortable learning and adopting new technologies quickly in response to evolving business needs.
- Proactive, self-motivated mindset with the ability to anticipate issues and identify opportunities for improvement.
- Advanced experience supporting:
- Windows and macOS operating systems including expert level knowledge of Intune and Jamf
- Mobile devices (iOS and Android)
- Network infrastructure and connectivity
- Security controls, vulnerability management, and client patching
- Microsoft 365 ecosystem (Outlook, Teams, Word, Excel, PowerPoint)
- Common enterprise collaboration and productivity tools
- Minimum 7-10 years of desktop or IT support experience.
- Minimum5 years of direct executive support experience.
- Ability to work independently with minimal supervision while maintaining a consistently professional presence.
- Highly collaborative with strong interpersonal and relationship building skills.
- Organized, detail-oriented, and capable of delivering results in a high-performance environment.
- Flexible and willing to support a wide range of business and executive needs.
- Polished professional presence with a welcoming, service orientedā attitude.
- Strong written and verbal communication skills.
- Intellectual curiosity and a continuous learning mindset.
- Resilient, adaptable, and comfortable operating under pressure.
IT Client Success & Executive Support Specialist Ā· Han IT Staffing