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IT - Build Analyst IV (Desktop Engineer)
ICONMA, LLC
- 🇨🇦 Canada
- Hybrid
- 5 hours ago
- $49.30 – $54.04 / hour
- PowerShell
- Windows OS
- Windows
- Intune
- SCCM
- CompTIA A+
5 hours ago
Responsibilities:
- Device compliance management
- Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
- Analyze root causes of non-compliance, document findings, and implement corrective actions.
- Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
- Automation Development
- Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
- Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
- Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
- Design client-focused solutions that meet business requirements.
- System Maintenance and Updates
- Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
- Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
- Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
- Assist with Windows 11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
- Troubleshooting and Support
- Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
- Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
- Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
- Extensive knowledge of Windows 11, including OS configurations, patching, and driver management.
- Proficiency in PowerShell scripting for automation and maintenance tasks.
- Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
- Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.
- Preferred Qualifications:
- Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
- Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
- Understanding of security compliance requirements and best practices for device management.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
IT - Build Analyst IV (Desktop Engineer) · ICONMA, LLC