AL
IT Associate Technology Analyst
Artech LLC
- 🇺🇸 United States
- Hybrid
- Manager or above
- 1 week ago
- $20 – $24 / hour
- GAAP
- ITIL
- Lean
- Power Platform
- Identity Management
- SQL
1 week ago
Location: East Moline, IL
Duration: 1+ year of contract
This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.
Job description:
- this is a Dealer Business Specialist position that will primarily be responsible for Application Support
- Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support
- 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
- 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
- Ability to clearly communicate technical and functional information to dealers, business users, and team members
- Proven ability to follow established support processes while escalating issues appropriately when needed
- Demonstrated learning mindset with the ability to build functional and technical knowledge over time
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
- Exposure to dealership operations or dealer-facing business applications
- Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
- Experience using Client technologies such as Office, Power Platform, or Dynamics 365
- Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
- Working knowledge of SQL for data analysis or troubleshooting
- Awareness of API concepts and system integrations
IT Associate Technology Analyst · Artech LLC