H
IT - Application Support Specialist
HireTalent
🇺🇸 United States
Remote
2 months ago
- triage
- ServiceNow
- Jira
- Data Architecture
- Outlook
- Excel
- Microsoft Power Platform
- Power BI
- Power Apps
- Power Automate
2 months ago
Description: Application Support Specialist
1 year contract
Fully remote. 8 AM - 4 PM EST hours
5 years of IT experience
1-3 year Insurance experience preferred
• Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
• Experience with ticket systems (ServiceNow, Jira) and knowledge bases required
• Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
• Provides end-user notices of real-time issues within the environment
• Collaborates with more senior team members and other support teams to identify defects and user impact
• Seeks to understand new functionality being implemented for monthly releases
• Identifies opportunities for continuous improvement
• Adheres to metric-driven objectives including time to resolve and number of closures per day
• Participates daily in all required team and support group meetings
• Mainframe, Guidewire Suites
• Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)
• Experience writing technical "How-to" guides
• Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
IT - Application Support Specialist · HireTalent