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EU

IT Analyst

eTeam UK
  • 🇵🇱 Poland
  • On-site
  • 16 hours ago
  • Excel
  • OCR
  • Microsoft SharePoint
  • PowerShell
  • SFTP
  • Jira
  • ServiceNow
16 hours ago
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Deadline - 27/10 Tuesday COB Can work remotely or come onsite occasionally. Once or twice p/month in the office Should be based in Warsaw Possibility for extension after March Contract length: asap until end of March Interview Stages Virtual interview with Marcin and PM 2nd stage in the office – with Director and sponsor of the project – meeting face to face.
Overall Purpose of the Role
The IT Analyst supports the delivery and ongoing operation of HR technology services, with a primary focus on employee document processing, data validation, and document uploads to HR document management platforms.
The role involves executing and monitoring document upload processes, investigating technical issues, ensuring data accuracy, and coordinating with HR Operations, Technology teams, and external vendors. The IT Analyst also contributes to process improvements, automation initiatives, and other HR technology projects to enhance operational efficiency and reliability.

Areas of Responsibility
1. Document Processing and Upload Management
  • Execute and monitor employee document preparation, packaging, and upload processes using established tools and procedures.
  • Ensure documents and associated metadata are accurately prepared, validated, and processed in accordance with established requirements.
2. Technical Troubleshooting and Data Validation
  • Investigate upload failures, processing errors, missing employee identifiers, and data inconsistencies.
  • Analyse processing logs, validate employee information across systems, and coordinate the resolution and reprocessing of failed records.
3. Operational Tools and Process Execution
  • Work with SharePoint, Excel, CSV files, file transfer solutions, and existing automation scripts to support document processing activities.
  • Maintain accurate records of upload results, exceptions, processing status, and outstanding issues.
4. Cross-functional Collaboration
  • Coordinate document processing activities with HR Operations, document scanning and OCR teams, Technology teams, and external vendors.
  • Follow up on outstanding issues and ensure timely resolution of processing exceptions and data discrepancies.
5. Process Improvement and Quality Assurance
  • Identify recurring issues, opportunities for process optimisation, and potential improvements to existing scripts and automation.
  • Support data quality checks, testing, operational controls, and continuous improvement initiatives.
6. Documentation and HR Technology Support
  • Maintain operational documentation, procedures, and tracking reports.
  • Support additional HR technology activities and projects as required, including system testing, issue investigation, and reporting.

Skills and Experience
Required:
  • Previous experience in an IT Analyst, IT Support, Application Support, Data Operations, or similar technology-related role.
  • Strong organisational skills, attention to detail, and the ability to manage multiple tasks and priorities independently.
  • Good analytical and problem-solving skills, including the ability to investigate issues, interpret technical information, and identify appropriate next steps.
  • Good working knowledge of Microsoft Excel, including data manipulation, filtering, lookups, and validation.
  • Familiarity with Microsoft SharePoint, document libraries, and file management processes.
  • Basic understanding of structured data files, such as CSV, and data quality principles.
  • Ability to follow technical procedures, work with operational tools, and troubleshoot process-related issues.
  • Strong communication and collaboration skills, with the ability to work effectively in an international environment.
  • Good command of English, both written and spoken.

Desirable:
  • Experience with HR technology, document management systems, or enterprise applications.
  • Familiarity with PowerShell or other scripting and automation tools.
  • Experience working with SFTP or other secure file transfer solutions.
  • Experience analysing application logs, processing errors, or data integration issues.
  • Understanding of OCR, document classification, or digital document processing workflows.
  • Experience with Jira, ServiceNow, or similar issue and task tracking tools.
  • Experience supporting process improvement, system testing, or automation initiatives.

Key Competencies
  • Accountability: Takes ownership of assigned activities, follows through on issues, and ensures accurate completion of tasks.
  • Analytical Thinking: Approaches problems logically, investigates root causes, and identifies practical solutions.
  • Organisation and Attention to Detail: Maintains accurate records, follows established procedures, and manages priorities effectively.
  • Collaboration: Communicates proactively and works effectively with international teams and stakeholders.
  • Continuous Improvement: Demonstrates curiosity, willingness to learn, and initiative in improving existing processes.
  • Adaptability: Adjusts to changing priorities, technologies, and operational requirements.

IT Analyst · eTeam UK

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