HT
Issue Management Engineer
h3-Technologies
- Location not stated
- 18 hours ago
- PFMEA
18 hours ago
Not enough detail in this posting to match
Work location: Auburn Hills, Michigan
Terms: Long Term Contract
The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.
Job Summary:
The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.
Key Responsibilities:
1. Issue Management:
- Own the issue intake process for both pre-production and post-production phases.
- Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
- Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
- Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
- Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
- Support escalations and provide clear status updates to stakeholders and leadership.
- Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
- Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
- Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
- Summarize the issues to be understandable for technical and non-technical stakeholders.
- Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
- Lead the lessons-learned process to document preventive measures for future issues.
- Work within a team structure organized by Vehicle Family and Lifecycle Phase.
- Provide guidance and technical oversight to team members supporting both development and field issue resolution.
- Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.
Qualifications:
- Bachelor's degree in mechanical, Electrical, Systems Engineering, or related field (Master's preferred).
- 5+ years of experience in automotive engineering, quality, or validation environments.
- Demonstrated experience with issue tracking systems and related tools.
- Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
- Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
- Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).
- Strong communication and organizational skills with the ability to influence across teams.
- Experience working with cross-functional and global teams.
- Lessons learned documentation with cross-functional team.
- Preferrable to have experience in the Stellantis Engineering Releasing Process.
Key Competencies:
- Strong analytical and problem-solving skills.
- Process-oriented with attention to detail and documentation.
- Ability to manage multiple issues and drive them to closure under tight timelines.
- Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
- High ownership, teamwork and accountability.
- APQP/PPAP, DFMEA/PFMEA experience.
- Lessons learned documentation experience.
- Experience with automotive electrical and electronic systems.
Value to the Organization:
- Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
- Reduces risk to program launches and in-field reliability.
- Drives systemic improvements and cross-functional accountability.
- Enables data-driven decision-making through structured issue tracking and reporting.
Issue Management Engineer · h3-Technologies