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- 8–12+ years of experience in IT Service Management / IT Operations.
- Strong hands-on experience withISO/IEC 20000-1.
- Experience in implementing, maintaining, or auditing anIT Service Management System (ITSMS).
- Strong understanding ofITIL practices and service management frameworks.
- Experience supportingISO audits, gap assessments, compliance reviews, and certification activities.
- Strong knowledge of ITSM processes and governance.
- Experience working with enterprise IT infrastructure, applications, cloud, cybersecurity, and/or managed services environments.
- Strong documentation and process-design capabilities.
- Excellent analytical, communication, stakeholder-management, and presentation skills.
- ISO/IEC 20000 gap assessment
- ITSMS implementation / improvement roadmap
- ITSM process documentation
- Process and control framework
- ISO audit readiness assessment
- Internal audit support
- Audit evidence repository
- Non-conformity and corrective-action management
- ITSM KPI/KRI framework
- Service governance framework
- Continual improvement register
- Management review inputs and reports
- ISO/IEC 20000 certification and surveillance audit support
ISO SME · Bahwan CyberTek